Trainer, Customer Care-Customer Operations

Envoy Air Inc; Richmond; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic and fast-growing airline where you will have the chance to develop your career while providing outstanding service. This role involves analyzing training needs, delivering effective training solutions, and facilitating initiatives for customer operations. You will be part of a supportive team that values initiative and critical thinking, ensuring that all employees are well-prepared for their roles. With amazing employee flight privileges and comprehensive benefits, this is an exciting opportunity to advance your career in a stable environment. If you thrive in a team setting and are passionate about training and development, this position is perfect for you.

Benefits

Employee Flight Privileges

Training and Development Programs

Comprehensive Health Benefits

Group RRSP Participation

Qualifications

• Must be able to select, train, guide, and motivate employees.
• Experience with EGOM and QIK training is essential.

Responsibilities

• Analyze and identify local training needs and deliver training solutions.
• Facilitate local training initiatives for Customer Care & Operations.

Skills

Communication Skills

Critical Thinking

Teamwork

Initiative

Education

High School Diploma or GED

College Degree

Tools

PCs and Software Applications

EGOM Training

QIK Training

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Eligible to participate in a Group RRSP

Responsibilities

How will you make an impact?

Responsibilities

• Instructors analyze and identify local training needs and deliver timely training solutions
• Facilitate and coordinate local training initiatives for Envoy Customer Care & Customer Operations
• Provide hands-on instruction and therefore must be proficient in all work areas performed by Customer Service Hub employees including: Passenger service, Ramp operations, Airport operations, Baggage service, Support services, Safety and security, General procedures and systems
• Responsible for training orientation, assistance with classroom instruction, completion of all training modules, daily logs, monitoring forms for all new hire employees; and strict adherence to all EGOM and Envoy rules, regulations, and safety policies at all times
• Training may be performed on the airfield, under all weather conditions, with the exception of ground stoppage due to inclement weather
• Ability to show initiative and critical thinking skills are necessary
• Must be able to work in a team environment
• Must be able to prioritize work and projects in order to meet competing deadlines from members of the team
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Qualifications

Who are we looking for?

Requirements

• Minimum age: 18
• High school diploma, GED or international equivalent; college degree preferred
• Must be able to select, train, guide, and motivate employees, handle multiple projects concurrently, and have a working knowledge of PCs and software applications
• Experience with EGOM training, and QIK training
• Responsible for managing Station training records
• Demonstrated ability to communicate verbally and in writing
• Must be legally entitled to work in Canada and must be eligible to travel to the United States for training
• Must be able to read, write, fluently speak, and understand the English language
• Previous supervisory experience preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.