Trainee - Patient Services - Hamilton

Awanui Group; Hamilton; On-site; CAD 21,000 - 30,000; Part time

Job summary

Awanui Labs, part of Awanui Group, seeks a Trainee – Patient Services in Hamilton. This fixed-term, part-time role (50 hours per fortnight) runs from 12 October 2026 to 23 May 2027, with occasional public holidays and weekends as rostered.

You will gain hands-on experience in patient services, specimen collection, and workplace drug testing under supervision. Join a supportive team in a fast-paced healthcare setting, delivering high-quality patient services and efficient administrative support.

Qualifications

• Positive and friendly approach to work.
• Compassion for others and desire to provide high-quality care.
• Excellent customer service skills and professional presentation.
• Strong attention to detail and ability to follow processes under pressure.
• Respect for patient confidentiality in all matters.
• Good computer skills.
• Registration with the Medical Science Council and an Annual Practicing Certificate is desirable but not essential.
• Eligible to work in New Zealand.

Responsibilities

• Assist with workplace drug testing services under supervision, ensuring procedures are followed.
• Provide professional customer service and administrative support at the Hamilton collection centre.

Skills

Customer service

Attention to detail

Computer literacy

Education

Registration with Medical Science Council and Annual Practicing Certificate (MPL Pre-Analytical Technician)

Tools

Microsoft Office

Job description

Trainee – Patient Services

Fixed-term, Part-time

Hamilton

Who we are | Ko wai mātou:

Awanui Labs is a part of Awanui Group, the largest network of human and veterinary pathology laboratories in New Zealand. At Awanui, we’re proud to be a national network of 25 laboratories, 150 collection centres, and employers of over 2,200 people throughout Aotearoa. Our team of specialist pathologists, scientists, technicians, phlebotomists, couriers, and shared services personnel deliver a world-class service that together collects, analyzes, and reports over 7 million patient results annually.

Our Patient Services Department is responsible for the collection of blood samples and handling contained specimens, i.e., human blood, faeces, urine, tissue etc from patients within the community and the hospital. These samples are then processed and tested in our state-of-the-art medical laboratory.

About the role | Mō te tūranga:

Our Patient Services Department is seeking a dedicated and enthusiastic Trainee to join our team in Hamilton. This is a fixed-term, part-time position (50 hours per fortnight), commencing 12 October 2026 through to 23 May 2027. In addition to the rostered 50 hours per fortnight, you will also be required to work occasional public holidays and weekends as part of the roster.

This is an excellent opportunity to gain hands-on experience in a patient-focused healthcare environment. Working alongside an experienced and supportive team, you'll develop practical skills in workplace drug testing and specimen collection while building confidence in delivering high-quality patient services.

Responsibilities include:

• Assist with workplace drug testing services under supervision, ensuring testing procedures are completed accurately and in accordance with established policies and procedures.
• Provide professional customer service and administrative support while contributing to the efficient day-to-day operation of the Hamilton collection centre.

About you | He kōrero mōu

To be successful in this role, you need to

• A positive and friendly approach to your work and demonstrate cultural and social sensitivity.
• Compassion for others, including a real desire to provide high-quality care to a wide variety of patients of all ages and circumstances.
• Excellent customer service skills including a high level of personal presentation.
• Strong attention to detail and an ability to follow processes accurately, even when under pressure.
• Respect for always ensuring patient confidentiality and in all matters.
• Good computer skills.
• Registration with the Medical Science Council and an Annual Practicing Certificate as a Medical Laboratory Pre-Analytical Technician in Patient Services is desirable, but not essential.
• Eligibility to work in New Zealand.

If you are passionate about your work, dedicated to quality and want to be part of a friendly supportive team,

What’s in it for you | He aha mōu:

Our three core values guide us in creating an inclusive and respected workplace where everyone can thrive and make a meaningful difference:

• Manaakitanga - We Care for each other and the people we serve.
• Whakapakari - We Improve and adapt to create opportunities for success.
• Hiranga - We Deliver the highest quality medical and scientific expertise.

Our laboratory is highly automated and technically advanced, delivering outstanding service for patients and healthcare professionals.

We also offer excellent opportunities to enhance your skills with our in-house Learning & Development team, supporting your professional competency and career growth.

Application closes 7 September 2026