Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship)

Ricoh; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

Ricoh is seeking a Trainee Field Service Technician to join their Customer Service division as part of a 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. This role involves delivering maintenance and repair services for high-tech equipment, fostering customer centricity and professional development in a technical environment.

Benefits

Competitive holiday entitlement

Flexible retirement plan

Employee Assistance Programme

Gym, travel, and retail discounts

Company car / car allowance

Qualifications

• Strong interest in engineering and technology.
• Valid UK driving license is essential.
• Ability to communicate well and work in varied environments.

Responsibilities

• Install, maintain, and troubleshoot complex equipment and IT systems.
• Ensure customers receive outstanding service.
• Work collaboratively with engineers and technicians.

Skills

Problem-solving

Self-motivation

Team collaboration

Education

GCSE English and Maths at Level 4 / Grade C

Job description

Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.

The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

• Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
• Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
• Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

You will ideally have

• GCSE English and Maths at Level 4 / Grade C preferred
• A strong interest in engineering and technology, coupled with a desire to work in a technical setting
• Valid UK driving licence- essential
• Ability to communicate well
• Willingness to work in varied environments and conditions
• Demonstrates strong self-motivation and takes initiative

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you :

• working in line with role requirements
• Excellent package with solid basic, strong bonus and company benefits including : A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme Flexible retirement plan to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme