Traffic Clerk

Lineage Logistics; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Traffic Clerk to enhance their shipping and receiving operations. This role is pivotal in ensuring customer satisfaction by managing paperwork, coordinating with drivers, and liaising with the customer service team. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail and communication skills. With opportunities for growth and development, this position is perfect for those eager to start their career in logistics. Join a dynamic team that values respect and fosters a supportive workplace culture, where every member contributes to our success.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

RRSP Matching

Paid Time Off

Qualifications

• 2+ years in customer service within logistics or warehouse.
• University degree or college diploma required.
• Proficient in Microsoft Office, especially Word and Excel.

Responsibilities

• Greet customers and ensure exceptional service at the facility.
• Prepare and verify paperwork for inbound and outbound shipments.
• Coordinate with inventory control and customer service representatives.

Skills

Customer Service

Logistics

Attention to Detail

Communication Skills

Problem Solving

Education

University Degree

College Diploma

Post-secondary Courses in Customer Service

Tools

Microsoft Office

Warehouse Software Systems

Job description

We are a growing organization and currently looking for a passionate and motivated Traffic Clerk to join our winning team.

Employment Type : Full-Time

Shift : 8 : 00am - 4 : 00pm, Monday to Friday

Reports To : Supervisor, Operations

Office / Facility : Surrey Facility

POSITION SUMMARY

The Traffic Clerk plays a lead role in the shipping / receiving office at the facility, greeting customers (drivers) upon their arrival, reviewing and verifying paperwork pertaining to inbound and outbound shipments, and liaising with operations to ensure effective communication and exceptional service. This

individual also liaises with the regional customer service team on the scheduling of driver / carrier appointments.

KEY RESPONSIBILITIES

• Participates actively in promoting a culture where Health & Safety is the #1 priority.
• Greets customers (drivers) upon arrival at the facility, working closely with them to ensurethey receive an exceptional customer service experience at the facility. This includes signingin / out, collecting and reviewing paperwork for completion and accuracy, checkingtemperature requirements, collecting / preparing regulatory documentation and confirmingETAs for late appointments.
• Works with Warehousing Solutions team to meet customer requirements in a timely manner.Prepares appropriate paperwork, communicates temperature requirements, updates insoftware system (P2) regarding the arrival of drivers and verifies for accuracy, creates labels,and verifies and checks all paperwork to ensure accuracy and completion.
• Coordinates the assignment of customers to the appropriate loading bay to create efficiencyfor the warehouse team to prevent outbound / inbound delays.
• Liaises with Customer Service Representative regarding customer requests or inquiries (i.e.shipment delays, same day shipments). Co-ordinates special, same-day shipping requests.
• Provides support / assistance during regulatory inspections. Coordinates with CFIA inspectoras required.
• Works with Inventory Control to coordinate customer recall activities and other customerrequests.
• May be involved in the setup of items in system under the direction of the supervisor ormanager. Validates automatic charges in system.
• Operates within the Code of Business Conduct, company policies and procedures, and allstatutes and legislation governing the workplace

KEY REQUIREMENTS

• 2+ years of experience in a customer service role in logistics, transportation or warehouseenvironment.
• University degree or College diploma is required,training or post-secondary courses inCustomer Service an asset.
• Post-secondary education in Business, Warehousing Transportation, OperationsManagement, or related field an asset
• Personally demonstrates that external and internal customers are a high priority.
• Skilled at providing exceptional service over the phone and email.
• Identifies customer needs and expectations, and responds to them in a timely and effectivemanner.
• Anticipates and prevents delays or other challenges that can adversely affect the customer.

Keeps customers informed about the status of pending actions and inquiries about customersatisfaction with products or services.

• Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts toshifting priorities.
• Detail-oriented with a high level of accuracy.
• Works effectively as part of a team.
• Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.
• Working knowledge of warehouse and / or transportation software systems, processes and

procedures an asset.

Pay Range : $19.81 - $30.95

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

English version linked at the bottom of the page)