Traffic Clerk

Lineage Logistics; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a growing organization as a Traffic Clerk, playing a vital role in our shipping and receiving office. This position offers an exciting opportunity to engage with customers, manage documentation, and ensure seamless operations. You'll work in a dynamic environment, collaborating with various teams to optimize efficiency and service quality. The role provides a solid foundation for your career, with ample opportunities for growth and development. Be part of a committed team that values diversity and inclusion, and enjoy a safe work environment with comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

RRSP Matching

Paid Time Off

Qualifications

• 0-2+ years experience in customer service within logistics or warehouse settings.
• Detail-oriented with high accuracy and ability to work in a fast-paced environment.

Responsibilities

• Greet drivers, verify documentation, and ensure excellent customer service.
• Coordinate with the Warehousing Solutions team to meet customer requirements.

Skills

Customer Service

Attention to Detail

Teamwork

Fluency in English

Fluency in French

Education

Post-secondary education in Customer Service

Education in Business, Warehousing, Transportation, or Operations Management

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

We are a growing organization currently seeking a passionate and motivated Traffic Clerk to join our team.

Employment Details

• Type: Full Time
• Shift: Night Shift, 9:30 pm - 6 am, Sunday to Thursday
• Location: Lachine

Position Summary

The Traffic Clerk plays a key role in the shipping/receiving office by greeting customers (drivers), reviewing and verifying shipment paperwork, and coordinating with operations to ensure effective communication and service. The role also involves liaising with the regional customer service team on scheduling driver/carrier appointments.

Key Responsibilities

1. Promote a culture prioritizing Health & Safety.
2. Greet drivers, ensure excellent customer service, and verify documentation upon arrival.
3. Coordinate with the Warehousing Solutions team to meet customer requirements, prepare paperwork, update systems, and ensure accuracy.
4. Assign customers to loading bays to optimize warehouse efficiency.
5. Communicate with Customer Service regarding shipment requests or delays.
6. Audit bills for accuracy.
7. Support regulatory inspections and coordinate with inspectors.
8. Work with Inventory Control on customer recalls and requests.
9. Assist in system setup of items under supervision and validate charges.
10. Adhere to the Code of Business Conduct, company policies, and legal statutes.

Key Requirements

1. 0-2+ years experience in customer service within logistics, transportation, or warehouse settings.
2. Post-secondary education or training in Customer Service is an asset.
3. Fluency in English and French is mandatory.
4. Education in Business, Warehousing, Transportation, or Operations Management is an asset.
5. Ability to prioritize, work efficiently, and adapt in a fast-paced environment.
6. Detail-oriented with high accuracy.
7. Strong team player.
8. Proficient in Microsoft Office (Word, Excel, Outlook).

Why Lineage? This role offers a great starting point for your career with opportunities for growth and promotion. We value our team members and are committed to their development and engagement.

Lineage is an Equal Employment Opportunity Employer, committed to diversity and inclusion. We provide accommodations during the recruitment process as needed.

Benefits

We offer a safe and stable work environment, medical, dental, life and disability insurance, RRSP matching, and paid time off.