Trading Application Support Engineer - New York City, USA

Talan; Toronto; On-site; CAD 139,000 - 196,000; Full time

Job summary

A global finance solutions provider is looking for an Application Support Analyst based in Toronto, Ontario. You will provide critical support for trading platforms, ensuring their stability and reliability. Candidates should possess strong analytical skills, a master’s degree, and at least 2.5 years of experience in the financial sector. Excellent benefits include a competitive salary of US$100,000 - US$140,000, health insurance, and more.

Benefits

401(k) retirement plan with company matching

15 paid vacation days per year

Company health, dental, and vision insurance plans

Qualifications

• Minimum 2.5 years of post-graduate experience in the financial industry.
• Strong understanding of incident/problem resolution and stakeholder coordination.
• Able to perform under pressure in a fast-paced trading environment.

Responsibilities

• Provide hands-on technical and functional support for FX and Derivatives trading platforms.
• Monitor platform stability and performance, ensuring high availability.
• Act as the first point of contact for incidents, resolving production issues.

Skills

Understanding of financial markets

Experience with FIX protocol

Linux

Scripting (Bash/Python)

Incident/problem resolution

Analytical mindset

Education

Master’s degree in Computer Science, Engineering, Finance, or Quantitative Finance

Job description

Overview

Company: Talan. Based in New York City, United States (no remote). Talan can sponsor French, Canadian, Mexican, and Australian citizens for a U.S. work permit.

We are seeking a talented Application Support Analyst to join our team and provide global production support for critical trading platforms across FX and ETD (Exchange-Traded Derivatives). This role is based on the trading floor, directly interfacing with traders, quants, and sales teams. You will act as the primary IT contact for daily operations and help ensure the stability, performance, and reliability of front-office applications.

Role and responsibilities

• Provide hands-on technical and functional support for FX and Derivatives trading platforms, including algorithmic trading tools and order routing systems.
• Monitor platform stability and performance, ensuring high availability, low latency, and reliable connectivity to markets.
• Act as the first point of contact for incidents, resolving production issues and coordinating with traders, developers, infrastructure teams, and external vendors.
• Manage application releases, deployments, and post-rollout validation to ensure seamless integration into production environments.
• Support client FIX connectivity, OMS/EMS workflows, and post-trade STP processes.
• Work closely with engineering teams to drive system improvements, enhance platform resilience, and optimize functional capabilities.
• Participate in change management activities, including planning, documentation, and coordination of production updates.
• Contribute to team knowledge sharing, maintain up-to-date documentation, and follow global best practices for application support.

Qualifications

• Master’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Minimum 2.5 years of post-graduate experience in the financial industry.
• Ideally a solid understanding of financial markets, especially FX and Derivatives.
• Experience with FIX protocol, Linux, scripting (e.g., Bash/Python), and network protocols.
• Knowledge of algorithmic trading, pricing engines, and market connectivity.
• Familiarity with OMS/EMS platforms, STP flows, and post-trade environments.
• Strong understanding of incident/problem resolution, release management, and stakeholder coordination.
• Analytical, detail-oriented, and solution-focused mindset.
• Able to perform under pressure in a fast-paced trading environment.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• The salary range for this role is US$100,000 - US$140,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.