Trade Support Analyst II (CPG/Grocery)

Acosta Group Canada; St. John's; On-site; CAD 45,000 - 63,000; Full time

Job summary

A leading company in trade promotion management is seeking a Trade Support Analyst to enhance client satisfaction through effective management of customer plans and resolution of trade deductions. This role requires strong business acumen and excellent analytical skills to support various customer programs within specified timelines.

Qualifications

• 1+ years of business experience required.
• Experience in Customer Service, Sales/Marketing, or Accounting/Finance preferred.
• Familiar with CPG or food industry and experience with major retailers.

Responsibilities

• Manage implementation and maintenance of customer plans within proprietary system.
• Pull monthly reports on promotions and resolve issues.
• Track unresolved deductions and ensure timely resolution.

Skills

Analysis

Communication

Organization

Customer Service

Education

High School Diploma/GED

Associate degree in Business or related field

Tools

Excel

Microsoft Office

MEI/AFS TPM software

Job description

The Trade Support Analyst will process all deductions or promotions in accordance with the Management Guidelines and ensure that client’s expectations are met.

Responsibilities

• Manage implementation and maintenance of customer plans within the Client/Acosta proprietary system including volumes, promotions, and programs in accordance with established policies and procedures within specified timelines.
• Pull monthly reports of all upcoming promotions and take required actions for proper handling and resolutions.
• Provide reporting to Customer and Client managers as required, including Sales and Spend Review, Forecast Summary, and Actuals to Objectives.
• Maintain all customer programs and volume forecasts within the Client/Acosta proprietary system.
• Manage deduction issues for all assigned Clients.
• Track and coordinate unresolved customer deductions and manage timely resolution.
• Consistently follow up with Customer manager on resolution, making changes in the system and reporting back to Client.
• Additional responsibilities as requested by manager

Qualifications

Education

• High School Diploma/GED

Work Experience

• 1+ years of business experience.
• Associate degree in Business or related field (preferred)
• Experience in Customer Service, Sales/Marketing or Accounting/Finance is strongly preferred.

Knowledge, Skill and Abilities

• Knowledge of Trade Promotion Management systems (knowledge of MEI/AFS TPM software)
• Ability to provide in-depth analysis and recommendations based on the information provided
• Good communication skills
• Ability to work in a multi-task environment with multiple, and sometimes conflicting priorities and specific time constraints
• Strong organization skills
• Strong proficiency in Excel, Microsoft Office, and other related tools
• Familiar with CPG or food industry and experience with major retailers