Toy Room Coordinator - Temporary

salvationarmyca; Kelowna; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Salvation Army Okanagan Central Community Church and Ministries seeks a Gifts of Hope Toy Room Coordinator to assist families in need through the Gifts of Hope program. You will coordinate toy drives, manage toy room operations, and ensure accurate data entry and reporting using Link2Feed and Excel.

Responsibilities include screening registrants, coordinating with partner agencies, training volunteers, and supporting toy distribution days.

Qualifications

• Completion of a two-year Community College Diploma in a human services field (e.g., Social Services Worker).
• Experience in casework, collaboration with service providers, and community outreach is preferred.
• Ability to document, report, and maintain case files using digital tools.

Responsibilities

• Coordinate Gifts of Hope Toy Room activities including toy drives and distribution.
• Set up and maintain toy rooms, manage inventory, and prepare end-of-program cleanup.
• Enter registrant data into Link2Feed and generate basic reports in Excel.
• Screen applicants, verify referrals, and coordinate with partner agencies.
• Train and lead volunteers, liaise with Casework Manager on partnerships.
• Prepare briefing materials and support events with community partners.

Skills

Casework

Volunteer coordination

Interpersonal skills

Customer service

Education

Two-year Community College Diploma in a human services field

Tools

Link2Feed

Microsoft Excel

Microsoft 365

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: The Gifts of Hope Toy Room Coordinator assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program

RESPONSIBILITIES and Accountabilities:

The incumbent will assist with the following range of job duties characteristic, or typical of the job class:

• To assist in all aspects of the Gifts of Hope Christmas Toy Room Program which can range from coordinating toy drives, promoting the program, coordinating supplies for the toy rooms, setting up and maintaining both toy rooms, coordinating packing and distributing toys, inventory and clean up at the end of the program.
• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Assist in evaluating and processing registrants for the Gifts of Hope Toy program.
• Assist in the screening of applicants and cross checking with other agencies to verify there is no duplication of service.
• Record all essential information into the case management database Link2Feed.
• Assist with referrals for additional support needs that arise in the registration process
• Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
• To be open to praying with individuals as requested.
• To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Casework Manager with reference to additional program partnering opportunities.
• Assist in updating and maintaining the registration process.
• Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel.
• Assists in the creating of information and training material for staff and volunteers involved in the Gifts of Hope Toy Program.
• Train and lead volunteers who will be working in the Gifts of Hope Toy Distribution Centre.
• Coordinate Gift of Hope distribution days in cooperation with the Casework Manager.
• Assist with the follow up of telephone and email inquiries.
• Assist in the organization and set up of the registration venues including all IT needs.
• Prepare briefing reports for the leadership team at The Salvation Army Okanagan Central Community Church.
• Assist in and lend support to events with community partners for toy drives and liaison with local schools and service groups to organize and promote toy drives. Help in the arranging of and collection of toys following those events.
• Adhere to the policies and procedures of The Salvation Army in all aspects of
• Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program.

WORKING CONDITIONS:

This is a temporary contract position: hours will be varied based on program needs.

Some flexibility in scheduling is expected, some weekend and evening work may be required.

Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.

This position provides direct service to the community and will support people from a diverse range of backgrounds and histories.

The ability to lift/move up to 20 lbs.

Frequent local travel to events, schools, Community Services office etc. should be anticipated.

Education and Experience Qualifications:

Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.

Alternative combinations of education and experience may be considered.

Education, Qualifications and Certifications:

Experience and Skilled Knowledge Requirements

Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social