Toy Room Assistant Coordinator - Temporary

salvationarmyca; Kelowna; On-site; CAD 40,000 - 50,000; Part time

Job summary

The Salvation Army Okanagan Central Community Church and Ministries is seeking a Gifts of Hope Toy Room Assistant Coordinator to support families in need through the Gifts of Hope program. You will assist with toy room operations, volunteer supervision, and data entry for reporting and referrals.

Role involves coordinating toy drives, liaising with partners, and upholding the mission values while ensuring smooth program delivery and open communication with registrants and staff.

Qualifications

• Basic to intermediate computer operation including Microsoft 365 programs
• Data entry and report creation using simple file management tools
• Experience in case management systems or community services settings

Responsibilities

• Assist in all aspects of the Gifts of Hope Christmas Toy Room Program—from coordinating toy drives to distributing toys
• Record essential information into the case management database Link2Feed and/or Excel
• Screen applicants and verify there is no duplication of service with other agencies
• Coordinate registration processes and provide referrals for additional support needs
• Train and lead volunteers who will work in the Gifts of Hope Toy Distribution Centre
• Coordinate toy distribution days with the Casework Manager and community partners
• Prepare briefing reports for leadership and support events with schools and service groups

Skills

Microsoft 365

Education

Two-year Community College Diploma in a human services field

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Gifts of Hope Toy Room Assistant Coordinator assists the Program Coordinator in assisting individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program.

RESPONSIBILITIES and Accountabilities

The incumbent will assist with the following range of job duties characteristic, or typical of the job class:

• To assist in all aspects of the Gifts of Hope Christmas Toy Room Program which can range from coordinating toy drives, promoting the program, coordinating supplies for the toy rooms, setting up and maintaining both toy rooms, coordinating packing and distributing toys, inventory and clean up at the end of the program.
• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Assist in evaluating and processing registrants for the Gifts of Hope Toy program.
• Assist in the screening of applicants and cross checking with other agencies to verify there is no duplication of service.
• Record all essential information into the case management database Link2Feed.
• Assist with referrals for additional support needs that arise in the registration process
• Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
• To be open to praying with individuals as requested.
• To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Casework Manager with reference to additional program partnering opportunities.
• Assist in updating and maintaining the registration process.
• Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel.
• Assists in the creating of information and training material for staff and volunteers involved in the Gifts of Hope Toy Program.
• Train and lead volunteers who will be working in the Gifts of Hope Toy Distribution Centre.
• Coordinate Gift of Hope distribution days in cooperation with the Casework Manager.
• Assist with the follow up of telephone and email inquiries.
• Assist in the organization and set up of the registration venues including all IT needs.
• Prepare briefing reports for the leadership team at The Salvation Army Okanagan Central Community Church.
• Assist in and lend support to events with community partners for toy drives and liaison with local schools and service groups to organize and promote toy drives. Help in the arranging of and collection of toys following those events.
• Adhere to the policies and procedures of The Salvation Army in all aspects of
• Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program.

WORKING CONDITIONS

This is a temporary contract position: hours will be varied based on program needs.

Some flexibility in scheduling is expected, some weekend and evening work may be required.

Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.

This position provides direct service to the community and will support people from a diverse range of backgrounds and histories.

The ability to lift/move up to 20 lbs.

Frequent local travel to events, schools, Community Services office etc. should be anticipated.

Education and Experience Qualifications

Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.

Alternative combinations of education and experience may be considered.

Education, Qualifications and Certifications

Experience and Skilled Knowledge Requirements Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting.

Knowledge of community-based resources is required and experience networking with gove