Tower Support System Administrators (Level 2)

Maplesoft Group; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Tower Support System Administrator (Level 2) where your contributions truly matter. This role involves providing vital support for applications, workstations, and network connectivity, ensuring seamless operations for our Federal Government client. You'll be part of a dynamic team, tackling challenges in a collaborative environment while enhancing your professional skills. With a commitment to diversity and inclusion, this innovative firm values the unique perspectives of all employees. If you're ready to make a difference and grow your career, this opportunity is perfect for you.

Qualifications

• Experience in application and workstation support including MS365.
• Ability to perform initial analysis and triage of incidents and requests.

Responsibilities

• Provide application support for MS365 and workstation issues.
• Handle network connectivity and telephony support for users.

Skills

MS365 (Teams, Word, Excel, Power Point, Outlook, Sharepoint)

Network Connectivity Support

Telephony Support (desk side telephones and Smartphones)

IT Service Management Software (BMC Remedy)

Remote Access Support (VPN, Citrix)

Desktop Builds

Password support for various IT systems

Tools

BMC Remedy

VPN

Citrix

Polycom conference set

Job description

Maplesoft implements TimeLive for Electronic time tracking.

Please view the demo below on how to enter and approve time.

Do you want to work in a dynamic environment where your contributions count?

At Maplesoft, we value the contributions of all our employees and contractors. We listen and act upon suggestions, advice, and innovative ideas to further our strategic vision. In turn, Maplesoft contributes to the communities where we live and operate. We think globally, but act in our own backyards.

Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.

If you are interested in any of the following job openings, please apply directly to [e-mail], citing the position title and job id in the email subject line.

Title: Tower Support System Administrators (Level 2)

Maplesoft Group is currently seeking a Tower Support System Administrators (Level 2) for our Federal Government client.

Tasks and Responsibilities include, but are not limited to the following:

1. Application Support (including MS365 (Teams, Word, Excel, Power Point, Outlook, Sharepoint))
2. Workstation Support (laptop/desktop, docking stations, monitors, etc.)
3. Network Printer Support
4. Peripheral Support (including standalone printers, label makers, etc)
5. Network Connectivity Support
6. Telephony Support (both desk side telephones and Smartphones (IOS, Android))
7. IM/IT Advice and Guidance
8. Office Moves (IT Aspects)
9. Performing initial analysis and triage of incidents, requests and problems using IT Service Management Software (BMC Remedy)
10. Actioning/Updating/Tracking/Completing client ITSM Service Requests
11. Incident Escalation
12. Email Support
13. VCNet Support (Video Conferencing)
14. Remote Access Support (VPN, Citrix issues, etc.)
15. Special events (temporary office setup)
16. Cyclical replacements and disposal
17. Laptop Loan
18. Polycom conference set loans
19. Support for teleworks
20. Laptop Rebuilds
21. Password support for various IT systems
22. RSA Token support
23. iPad setup/advice/guidance
24. Desktop Builds
25. Working and collaborating in a team environment

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at [e-mail].

We thank you for your interest in Maplesoft Group and wish to advise you that only candidates under consideration will be contacted.

Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!