Tow Truck Dispatcher

tappCONNECT; Edmonton; On-site; CAD 40,000 - 56,000; Full time

Job summary

A leading company in the towing industry is seeking a Dispatcher in Edmonton. The ideal candidate will possess strong customer service skills and be proficient in dispatch software. You will coordinate drivers, schedule assignments, and ensure seamless communication between all parties in a fast-paced environment.

Benefits

Competitive compensation package

Supportive work environment

Work/life balance

Qualifications

• Previous Dispatch of Tow Trucks is mandatory.
• Advanced skill level with software applications.
• Knowledge of street and road systems in Edmonton.

Responsibilities

• Coordinate the activities of drivers and communicate with customers.
• Schedule assignments and monitor check-ins of drivers.
• Process payments and document information from customers.

Skills

Communication

Customer Service

Problem Solving

Attention to Detail

Technical Skills

Tools

Dispatch Software

Job description

Have you worked in the towing industry as a Dispatcher?

If you enjoy working in a fast-paced, challenging environment while providing excellent customer service skills, you would be a great addition to our team! APPLY NOW!

You have strong communication and English skills and have the ability to work under pressure along with a knack for problem-solving while dealing with information from multiple sources. You are customer service oriented, well mannered, professional, detail oriented with advanced technical skills.

The dispatcher will be responsible to coordinate the activities of our drivers, maintain communication with drivers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.

Key Responsibilities:

• Answer all lines and assist customers, drivers and other divisions.
• Schedule assignments and coordinate activities of multiple drivers and equipment.
• Monitor drivers check in’s/check out’s during shifts.
• Accurately records and documents information from customers and/or drivers.
• Process payments received (handling cash, Point of Sale machines).
• Sorting and filing of documents, entering information into various systems.
• Communicate effectively and professionally via email, telephone, and two way devices.
• Perform any other general duties as assigned.

Required Skills

• Previous Dispatch of Tow Trucks is mandatory.
• Advanced skill level with software applications.
• Ability to read instructions, follow written policies and procedures and take direction.
• Excellent customer service and communication skills with strong English skills.
• Ability to maintain concentration and mental alertness in a variety of situations.
• Ability to work in a fast paced environment while maintaining great attention to details.
• Knowledge of street and road systems in Edmonton and surrounding areas

We are a 24/7 365 day a year operation. Candidates must be flexible in terms of availability (Days, Evenings, Weekends).

About Us

Under tappCONNECT Inc. we have five established divisions Greater Edmonton Taxi Service, Cliffs, Prestige Limousine, J&P Auto, and Prestige Transportation., We provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life! We offer a competitive compensation package and are strong believers in work/life balance.

We thank you for your interest, however, only qualified candidates will be contacted.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day/Evening/Morning/Night shift
• Weekends as needed