Tourism Visitor Information counsellor (TVIC)

go2HR; Kelowna; On-site; CAD 80,000 - 100,000; Part time

Job summary

Join a welcoming team as a Tourism Visitor Information Counsellor (TVIC). This part-time, seasonal role is perfect for enthusiastic individuals who love sharing their community with visitors. You'll assist guests with local information, promote regional tourism products, and keep the Visitor Centre inviting and organized.

Benefits

Flexible part-time hours

Opportunities to explore through staff FAM tours

Qualifications

• Friendly, outgoing personality with a love for helping others.
• Experience in customer service, tourism, or retail is a plus.
• Bonus for First Aid certification or fluency in a second language.

Responsibilities

• Greet and assist visitors in person, by phone, and by email.
• Share knowledge about local attractions and services.
• Operate a point-of-sale (POS) system and track inventory.

Skills

Customer Service

Communication

Knowledge of Thompson Okanagan Region

Tools

Microsoft Office

POS System

Job description

Tourism Visitor Information counsellor (TVIC)

• Front-line
• Part Time|
• Seasonal
• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Do you love where you live? Are you excited to share your community with visitors from around the world? Join us this summer as a Tourism Visitor Information Counsellor (TVIC) and help create unforgettable experiences for travellers exploring the Thompson Okanagan region.

As the welcoming face of our Tourism Inspiration Centre, you’ll connect people with places, events, and stories that make our region shine. It’s the perfect role for someone who’s enthusiastic, community-minded, and curious about the world of tourism.

What You’ll Do:

*Greet and assist visitors in person, by phone, and by email with enthusiasm and professionalism
*Share up-to-date knowledge about local attractions, events, services, and hidden gems
*Promote regional tourism products, accommodations, and experiences
*Keep the Visitor Centre organized, well-stocked, and visually inviting
*Operate a point-of-sale (POS) system for merchandise and track inventory
*Participate in familiarization (FAM) tours and build strong connections with local tourism partners
*Keep accurate visitor stats and contribute to improving our service

Responsibilities & Qualifications

What We’re Looking For:

*A friendly, outgoing personality with a love for helping others
Knowledge of the Thompson Okanagan Region (or a willingness to learn quickly!)
*Experience in customer service, tourism, or retail is a plus
*Comfortable with Microsoft Office, internet searches, and social media
*Available to work weekends and statutory holidays
*A valid driver’s license and access to your own transportation
*Bonus points for First Aid certification or fluency in a second language

18.00

Other Perks/Benefits

Why Join Us?Be part of a welcoming, community-focused teamGain meaningful experience in the tourism industryLearn about local Indigenous culture, events, and historyFlexible part-time hours (including weekends/stat holidays)Opportunities to explore the region through staff FAM tours

Ready to Apply? Please submit your resume and a short cover letter to [e-mail]. For the full job description, visit: https://drive.google.com/file/d/1coqm-LGSXJlap3I_KVKRZlSV70dRTjQh/view?usp=sharing Applications accepted until position is filled. We value diversity and inclusion. All qualified applicants are encouraged to apply, including those from Indigenous communities, newcomers to Canada, and individuals from underrepresented groups. Come share the spirit of the Thompson Okanagan. We can’t wait to meet you!