Tourism Innovation Manager, Planning, Property & Economic Development - Dublin City Council

Dublin City Council; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A local governmental organization in Toronto seeks a Tourism Innovation Manager to develop and manage tourism strategies aimed at promoting equitable and sustainable tourism in Dublin. The role involves project management, data analysis, and stakeholder engagement, requiring a strong collaborative approach and communication skills. Candidates should ideally have a degree and experience in tourism or technology.

Qualifications

• An interest in sustainability and tourism innovation.
• Ability to build relationships across public and private sectors.
• Experience in tourism development and analytics.

Responsibilities

• Manage delivery of tourism strategies and objectives.
• Analyze data and develop performance reports.
• Engage with stakeholders and maintain project governance.

Skills

Problem-solving

Data analysis

Project management

Effective collaboration

Leadership

Communication

Relationship-building

Education

Third-level degree or equivalent

Tools

Data visualization software

Statistical analysis tools

Job description

Dublin City Council is seeking to establish an in-house Tourism Development team to support the delivery of its Tourism strategy and ambition. The team will manage the Tourism Steering Committee, which provides guidance and support, and will shape policy through engagement with the Economic Development and Enterprise Strategic Policy Committee, DCC management, and Fáilte Ireland.

THE JOB

The Tourism Innovation Manager will focus on developing Dublin's tourism infrastructure and programming, including capital tourism projects, sustainable and digital tourism, data insights, smart tourism, cultural tourism, and visitor experience development. The role aligns with the broader objectives of the Economic Development Strategy, European policies, and will contribute to various Development Plan and Corporate Plan objectives. The manager will report to the Head of Tourism and the Head of Economic Development.

THE IDEAL CANDIDATE SHALL HAVE

• An interest in making Dublin a more equitable and sustainable destination for all visitors through innovative projects and partnerships.
• Problem-solving skills, data analysis, and trend identification abilities.
• Ambition and creativity in achieving goals and seeking opportunities.
• Effective collaboration skills to engage diverse audiences on Smart Tourism and tourism technology projects.
• Relationship-building skills in both public and private sectors.
• Ability to work collaboratively across a large organization.
• High-standard written communication skills.
• Excellent leadership and presentation skills.
• A desire to learn about tourism innovation, sustainability, and smart cities.
• Project management skills, including budgeting, resource, and timeline management.
• Experience supporting teams and stakeholder communication.
• Experience in tourism development, including concepts like Regenerative, Sustainable, and Community Tourism.
• Knowledge of tourism data analytics and insights reporting.
• Interest or experience in Smart City concepts and open data.
• Experience delivering innovations through collaboration.
• Awareness of the Irish tourism and Dublin tech ecosystem.
• Understanding of ICT in the public sector.
• Ability to develop and deliver funding opportunities, including grant writing.
• A passion for tourism and promoting Dublin as a sustainable destination.
• Experience with statistical analysis, data visualization, and relevant software tools.

QUALIFICATIONS

CHARACTER: Each candidate shall be of good character.

HEALTH: Candidates should be in good health, capable of regular service.

EDUCATION, EXPERIENCE, ETC.: Candidates must meet one of the following:

• At least a Grade D (or Pass) in five subjects from the approved list, including Irish and/or English and one of Mathematics, Accounting, Business Organisation, or Economics.
• Or a comparable standard in an equivalent exam.
• Or hold a third-level degree of at least standard level.

DESIRABLE:

• Degree in tourism, technology, IT, innovation, or project management.
• At least three years' relevant experience in tourism or technology.
• Additional technical training related to tourism or project management.
• Knowledge of public service organizations and local government.
• Fluency in Irish and other languages.
• Experience in smart and sustainable tourism, product development, marketing, or business development.

DUTIES

The duties include, but are not limited to:

• Supporting the development and implementation of tourism strategies and plans.
• Ensuring effective delivery and communication of projects and objectives.
• Building and maintaining relationships with stakeholders.
• Managing tourism-related projects, including European projects, on time and within budget.
• Gathering and analyzing tourism data, developing dashboards, and informing reports.
• Engaging with universities, data providers, government agencies, and industry at events and forums.
• Developing presentations, reports, and communication materials.
• Managing project budgets and ensuring good governance.
• Providing operational support and deputizing for the Head of Tourism as needed.

The duties may vary and include other responsibilities as assigned by the City Council.