Tour Guide

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

An entertainment company in Vancouver seeks a passionate Tour Guide to conduct tours of Rogers Arena. Responsibilities include engaging guests, assisting with bookings, and resolving inquiries. Ideal candidates should have customer service experience and excellent communication skills. Join a diverse team committed to inclusivity and creativity in a vibrant environment.

Qualifications

• Previous experience in customer service or as a tour guide.
• Availability for varied shifts including evenings and weekends.
• Excellent verbal and written communication skills in English.
• Comfortable speaking to large groups.

Responsibilities

• Conduct public and group tours of Rogers Arena.
• Engage and greet guests.
• Assist with bookings and payments.
• Resolve guest concerns in real time.

Skills

Customer service experience

Interpersonal skills

Problem solving skills

Strong English communication

Public speaking

Time management

Interest in sports and entertainment

Job description

Overview

Position: Tour Guide

Department: Event Services

Reports to: Manager, Fan Experience

Here at Rogers Arena, we are excited to create memorable moments for our fans and we are now inviting enthusiastic, passionate individuals to join our team and be part of the excitement. We can’t wait to meet you!

Position Summary

Tour guides are responsible for conducting public and group tour of Rogers Arena. This includes greeting and engaging guests, assisting with taking walk-in bookings and working closely with the Retail team. This is a part-time, hourly position. A typical shift includes:

• Conducting public and group tours of Rogers Arena
• Greeting and engaging guests
• Preparing and organizing for scheduled group tours
• Assisting with taking payment
• Addressing and resolving guest concerns in the moment
• Assisting with data entry, tour bookings, and following up with clients as required
• Other duties as required

Required Experience And Qualifications

• Previous experience in the customer service industry; experience as a tour guide is an asset
• Availability to work a variety of shifts including evenings, weekends, and holidays, to meet the needs of the business (with tours routinely conducted Wednesday through Sunday between 10am and 4:30pm)
• Excellent interpersonal skills and problem solving skills with a positive, friendly demeanour
• Strong English language verbal and written communication skills
• Comfortable speaking engagingly, clearly, and audibly to large groups of people
• Excellent time management and organizational skills
• Comfortable standing and walking for extended periods of time
• Ability to work effectively with minimal supervision
• Knowledge of and/or interest in sports and entertainment events
• Non-Canadian residents must hold a valid work permit expiring no earlier than May 2025
• Extensive knowledge about Vancouver and local area is an asset
• Successful completion of customer service training is an asset (i.e., hospitality or tourism)

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.