Tour and Sales Coordinator

Inn at Laurel Point; Victoria; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hotel in Victoria seeks a Sales Support representative to enhance guest interactions and support the Sales Department. The role involves managing sales proposals, client communications, and contributing to the overall sales strategy. Candidates should have a background in hospitality and excellent organizational skills to thrive in a dynamic environment. This position offers an opportunity to represent the hotel and create memorable experiences for guests.

Qualifications

• Minimum two years of experience in Events, Sales or a Reservations department.
• Excellent written and verbal communication skills.
• Ability to work well independently and as part of a team.

Responsibilities

• Assist with tour and wholesale markets, prepare sales proposals.
• Maintain Opera database with group bookings and client communications.
• Support Sales Team and manage promotional materials.

Skills

Organizational

Communication

Interpersonal

Time Management

Guest Service

Education

Post-secondary education in Hospitality & Tourism Management

Tools

Opera Property Management System

MS Word

Excel

PowerPoint

Outlook

Job description

Summary of Position:
To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories” Reporting to the Director of Sales and Marketing, the successful candidate will work collaboratively within our sales team and be main support to the Sales Department.

Responsibilities:

• Responsible for assisting with tour and wholesale market
• Prepare sales proposals, estimates and agreements on behalf of Sales team and ensure this is completed in a timely manner
• Quickly respond to all leads in partnership with Sales Manager and maintain strong relationships with clients
• Accurately enter and maintain Opera database with group bookings, prospected lead lists and record details from client communication
• Prepare contract files, collect deposits, ensure file accuracy, and confirm all details before handing over to the Event Department
• Support and act as an ambassador to the Sales Team while they are out of the office
• Perform site inspections when required and assist with FAM visits and client events
• Participate and contribute in Sales meetings
• Manage booking pace and month end reporting
• Manage and order promotional material, including Sales and Events team gifts and giveaways in partnership with Director of Sales & Marketing Manager
• Conduct and handle a meeting space only site or outside sales calls from time to time
• Support Sales and Events Coordinator while out of the office or on vacation
• Any other duties deemed necessary to fulfill the role

Job Requirements:

• Minimum two years of experience in Events, Sales or a Reservations department in hospitality and tourism industry
• Post-secondary education in Hospitality & Tourism Management or related field an asset
• Confident, well groomed, professional presentation and demeanor
• Extensive administrative experience is required
• Excellent written and verbal communication skills is required
• Positive “can do” attitude is required
• Ability to work well independently as well as a member of multiple, integrated teams
• Proven organizational skills with the ability to establish work priorities and remain flexible in working hours
• Passion for guest service
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Excellent time management skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Intermediate to advanced computer skills using MS Word, Excel, PowerPoint, Outlook
• Knowledge of Opera Property Management System is an asset
• Must be able to embrace the 4 core values of the Laurel Point Inn: Excellence, Respect, Curiosity and Stewardship

Reports To: Director of Sales and Marketing