Tour & Travel Manager

Canada West Ski Areas Association; North Vancouver; On-site; CAD 70,000 - 80,000; Full time

Job summary

A leading company in the leisure travel and tourism sector is seeking a dynamic Tour & Travel Manager. This role involves fostering relationships with travel partners to promote a premier mountain destination, driving sales, and collaborating across various internal teams to produce exceptional partner and guest experiences. Ideal candidates are strategic thinkers with a strong sales background and a commitment to excellence in service.

Benefits

Free Seasonal Access Pass

Discounts at resort’s restaurants

Referral Bonus Program

Public Transit subsidies

Access to free Employee and Family Assistance Program

Excellent training and professional development

RRSP matching after 1 year of service

Qualifications

• 3+ years of experience in tourism or hospitality.
• Strong understanding of B2B travel trade sales.
• Proficient with Microsoft Office; CRM experience is an asset.

Responsibilities

• Develop and manage strategic relationships with travel partners.
• Drive sales through proactive outreach and promotions.
• Represent the company at industry events and trade shows.

Skills

Interpersonal skills

Communication skills

Sales skills

Organizational skills

Negotiation skills

Education

Post-secondary degree or diploma in Tourism, Hospitality, Business, or related field

Tools

Microsoft Office

Job description

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

We are looking for a dynamic, self-driven Tour & Travel Manager to lead and expand our leisure travel and tourism partnerships. This role requires a strategic thinker and strong communicator with a proven ability to foster relationships across the tourism industry. As the main liaison between our brand and external travel partners, the Tour & Travel Manager will promote our premier mountain destination through sales outreach, partner engagement, familiarization tours, and participation in key industry events. This is an excellent opportunity for someone with an entrepreneurial mindset who is passionate about tourism and eager to contribute to the continued growth of our business.

ESSENTIAL JOB FUNCTIONS

Partner Development & Relationship Management:

• Develop and manage strategic relationships with tour operators, wholesalers, DMCs, and travel trade partners
• Provide consistent partner support including operational coordination, rate administration, and delivery of promotional materials and sales tools
• Develop guidelines for partner-facing logistics including arrival processes, voucher redemption, add-on experiences and service recovery where needed
• Ensure partner satisfaction by delivering timely solutions and maintaining open communication channels

Sales Strategy & Market Growth:

• Drive sales through proactive outreach and innovative promotional initiatives with tour and travel partners
• Lead the hotel concierge engagement and referral program to maximize in-market exposure
• Plan and host familiarization (FAM) tours and product knowledge sessions for travel agents and operators
• Represent the company at industry trade shows, roadshows, networking events, and conferences
• Monitor market trends, competitor activity, and industry developments to identify opportunities for growth and differentiation

Cross-Functional Collaboration:

• Work closely with internal teams including Marketing, Operations, Guest Services IT, and Finance to align messaging, streamline processes, and deliver exceptional partner and guest experiences
• Ensure seamless coordination of campaigns, packages, and seasonal offerings

REQUIRED QUALIFICATIONS AND ABILITIES

• Post-secondary degree or diploma in Tourism, Hospitality, Business, or related field
• 3+ years of experience in tourism or hospitality, with a strong understanding of B2B travel trade sales
• Proven ability to present and speak confidently to diverse audiences
• Strong organizational and time-management skills, with the ability to manage multiple priorities independently
• Excellent interpersonal and communication skills, with an ability to build trust and rapport with partners
• Confident sales and negotiation skills, including handling objections and closing deals
• Proficient with Microsoft Office (Word, Excel, Outlook); CRM experience an asset
• Willingness to travel and work evenings, weekends, and holidays as required

WORKING CONDITIONS

This position requires some flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$70,000 to $80,000 annually

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependents