Toronto Case Coordinator

McInnes Cooper; Toronto; Hybrid; CAD 56,000 - 84,000; Full time

Benefits offered by this job

Defined-benefit pension plan

Firm-paid health and dental benefits

Health spending account

Personal spending account

Vacation and personal/sick days

Work from home / Flex work options

Job summary

McInnes Cooper in Toronto is hiring a Case Coordinator to support immigration lawyers by managing files, communicating with clients and agencies, and ensuring timely processing of matters. The role is full-time, hybrid, and based in Toronto.

The ideal candidate has a Paralegal or Legal Administration diploma (asset) and at least 1 year of related experience, with strong organizational and communication skills to handle multiple deadlines.

Qualifications

• Paralegal or Legal Administration diploma or related education is an asset.
• Minimum one year of related experience as a legal assistant or paralegal, preferably supporting immigration matters.
• Knowledge of Canadian immigration laws, procedures, and related documentation requirements.
• Excellent written and verbal communication skills with internal and external stakeholders.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage client files from initiation to completion and follow-up.
• Prepare documents, submission letters, and key information for each client file for work permits, visas, and permanent residence.
• Correspond with clients and government officials.
• Provide timely, exceptional client service to corporations and individuals.
• Handle a high-volume immigration caseload using case management software.
• Draft immigration forms, affidavits, and legal correspondence for lawyer review.
• Serve as primary contact for clients and gather supporting documentation.

Skills

Attention to detail

Client service mindset

Communication skills

Organizational skills

Education

Paralegal or Legal Administration diploma

Tools

Immigration case management software

Job description

Are you a detail-oriented and empathetic legal professional looking for a new and exciting challenge? Do you thrive in a fast-paced environment supporting clients through complex immigration matters?

Our Immigration team is seeking a Case Coordinator to join our Toronto office in a full-time permanent, hybrid, position to fill an existing vacancy. As part of the Immigration team, you will provide essential support to immigration lawyers by managing caseloads, liaising with clients and government agencies, and ensuring the timely and accurate processing of immigration matters.

Qualifications

The successful candidate will possess the following skill set:

• A Paralegal or Legal Administration diploma or other related education is considered an asset;
• Minimum one (1) year of related experience as a legal assistant or paralegal, preferably supporting immigration matters;
• Knowledge of Canadian immigration laws, procedures, and related documentation requirements;
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with internal and external stakeholders;
• Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities and deadlines in a fast-paced environment;
• A client-service mindset, cultural competence, and the ability to work with individuals from diverse backgrounds

The anticipated salary range for this position is $56,000 to $84,000 annually. Individual compensation is determined based on the successful candidate's experience, qualifications, skills, and other relevant factors.

Responsibilities

As a Case Coordinator, you will be responsible for:

• Management of client files: file initiation, preparation, monitoring, communication, follow-up through completion;
• Preparation of documents, writing submission letters, and compiling key information required for each client file; types of applications include: work permits (Intra-Company Transfers, LMIAs, CUSMA), business visitor and visitor visas, and permanent residence;
• Correspondence with clients and government officials;
• Providing timely and exceptional client service to large corporations and individuals;
• Managing a high-volume immigration caseload from intake to filing, ensuring deadlines are met and records are accurately maintained using immigration case management software;
• Drafting and preparing immigration forms, applications, affidavits, petitions, and legal correspondence for lawyer review, including matters related to permanent residence, work and study permits, citizenship, and corporate immigration;
• Serving as a primary point of contact for clients, providing updates, conducting client interviews, gathering supporting documentation, and handling sensitive information with discretion;
• Communicating with government agencies, including Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA), to support case progress and follow up on applications;
• Conducting legal research on immigration laws, regulations, and precedents to support legal strategies and client matters

Our team members have access to:

• Defined-benefit pension plan;
• Firm-paid health and dental benefits;
• Health spending account;
• Personal spending account;
• Time for you:
• Including vacation, personal and sick days.
• Balancing life:
  • Work from home / Flex work options available for many team members.
• Our Team - we can't say enough about our people! You will be part of a collaborative, collegial, respectful and caring team; and,
• The opportunity to participate in a variety of teams and initiatives, including AccessMC, Collective Social Responsibility, BIPOC, Pride@MC, Occupational Health & Safety, Special Events, Wellness, and Diversity, Equity & Inclusion (DEI) initiatives.