Tool Rental Specialist - Help Customers Build Projects

The Home Depot; Burnaby; On-site; CAD 26,000 - 28,000; Full time

Job summary

The Home Depot in Burnaby is seeking a Sales Associate to deliver fast, friendly service by actively assisting customers with their projects. You will greet, engage, and thank customers while applying product knowledge to recommend complete solutions across departments.

Grow your skills in a dynamic retail environment where safety and customer satisfaction are prioritized, with flexible scheduling including evenings and weekends in a warehouse setting.

Qualifications

• High School Diploma or equivalent.
• 1 to 2 years Retail or Trade experience an asset.

Responsibilities

• Ensures Customer Satisfaction
• Follow GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects to determine needs and level of expertise
• Promote services such as Special Services, Tool Rental, Pro Desk, Pro Services, etc.
• Discuss available options (good, better, best) and suggest related items/services outside of department
• Educate customers about the whole project
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot in Burnaby is seeking a Sales Associate to deliver fast, friendly service by actively assisting customers with their projects. You will greet, engage, and thank customers while applying product knowledge to recommend complete solutions across departments.

Grow your skills in a dynamic retail environment where safety and customer satisfaction are prioritized, with flexible scheduling including evenings and weekends in a warehouse setting.