Tonic Spa Weekend Wellness Concierge (PT)

Sweat and Tonic; Toronto; On-site; CAD 30,000 - 45,000; Part time

Job summary

Join a leading wellness and fitness services company as a Weekend Wellness Concierge. You will provide exceptional guest experiences in a luxury spa setting, guiding clients through advanced therapies and ensuring top-notch service. This role requires flexibility and a passion for wellness, making it ideal for those looking to thrive in a dynamic environment.

Benefits

Performance Incentive Plans

Comprehensive Health Benefits

Unlimited S&T Membership

Employee Discounts on Wellness Services

Tuition Reimbursement

Qualifications

• 1-3 years in high-end customer service, preferably in a luxury spa.
• Exceptional computer skills with proficiency in booking systems.

Responsibilities

• Deliver personalized, top-tier service with attention to detail.
• Provide guided tours of the spa and explain benefits of services.
• Ensure pristine upkeep of facilities and prepare for guest arrivals.

Skills

Customer Service

Sales Acumen

Multitasking

Organization

Leadership

Wellness Knowledge

Education

High School Diploma

Tools

Booking Systems

Job description

Tonic Spa Weekend Wellness Concierge (PT)

Join to apply for the Tonic Spa Weekend Wellness Concierge (PT) role at Sweat and Tonic

Tonic Spa Weekend Wellness Concierge (PT)

1 day ago Be among the first 25 applicants

Join to apply for the Tonic Spa Weekend Wellness Concierge (PT) role at Sweat and Tonic

About Sweat And Tonic

Sweat, recover, connect. Sweat and Tonic (S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T's luxury wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

About Sweat And Tonic

Sweat, recover, connect. Sweat and Tonic (S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T's luxury wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

Job Overview

As a Wellness Concierge at Tonic Spa, you will be at the forefront of delivering guest experiences within our luxury wellness and recovery spa. Your role is pivotal in curating a seamless and transformative journey for our guests, from the moment they step through our doors.

You will be responsible for guiding guests through high-tech biohacking therapies and traditional spa treatments, ensuring that every interaction reflects the highest standards of luxury service and personalized care. As an ambassador of Tonic Spa, you will uphold our commitment to excellence, maintaining a poised and professional demeanor in a vibrant and dynamic environment.

This role requires flexibility in scheduling, including evenings, weekends, and holidays to accommodate peak guest demand and ensure a consistently exceptional experience.

Responsibilities

• Exemplary Guest Service: Be the embodiment of Tonic Spa’s luxury ethos, delivering personalized, top-tier service with warmth and attention to detail.
• Exclusive Spa Tours: Provide guests with guided tours of Spa, showcasing our state-of-the-art facilities and explaining the unique benefits of our premium services.
• Impeccable Facility Maintenance: Ensure the pristine upkeep of the pool deck and spa facilities, meticulously preparing each space to exceed guest expectations and maintain the highest standards of cleanliness and order.
• Concierge-Level Tea Service: Attend to guests on our all-season patio, offering a seamless beverage service that complements their wellness experience.
• Guided Wellness Sessions: Lead guests through their compression therapy, and red-light therapy sessions, offering guidance and ensuring a comfortable experience.
• Luxurious Environment Preparation: Support turnover of treatment rooms between hot/cold contrast therapy appointments, ensuring every detail is perfect for the next guest.
• Guest Education & Empowerment: Engage with guests to deepen their understanding of our exclusive service offerings, enhancing their wellness journey with informed and personalized recommendations.
• Client Care: Address any guest inquiries or concerns with the utmost professionalism, ensuring a swift and satisfying resolution that aligns with our commitment to excellence.
• Collaborative Service Excellence: Work collaboratively with Spa Receptionist, Attendants, and Practitioners to deliver a seamless and elevated experience, ensuring every aspect of the guest’s visit is exceptional.
• Continuous Improvement & Training: Participate in ongoing training and process improvement initiatives to maintain our status as a leader in luxury wellness and ensure that our service offerings remain at the forefront of the industry.
• Additional Responsibilities: Perform other duties as required to support the smooth operation and continued success of Tonic Spa.
  
  

Physical Requirements

• Ability to remain on your feet for extended periods, maintaining a composed and graceful presence.
• Capacity to move, carry, or lift up to 20 pounds, with ease and attention to maintaining the luxurious environment.
• Must be able to kneel, bend, reach, climb, and stand for prolonged periods, adapting gracefully to the physical demands of the role.
• Comfort working in environments with varying temperatures, ensuring guest comfort is always prioritized.
  
  

Qualifications

• 1-3 years of experience in a high-end customer service role, preferably within a luxury spa or wellness environment.
• Exceptional computer skills, with proficiency in booking or reservation systems preferred.
• Fluent in English, with additional language skills considered an asset.
• Strong sales acumen, with the ability to discreetly and effectively recommend services and products.
• Deep passion for wellness, health, and fitness, with a genuine commitment to personal well-being and professional excellence.
• Flexibility to accommodate a varied schedule, including evenings, weekends, and holidays, with a minimum commitment of 2-3 shifts per week.
• Proven ability to multitask in a fast-paced, luxury setting, with impeccable organizational skills and a keen eye for detail.
• Highly independent and self-motivated, with demonstrated leadership qualities and a dedication to delivering an unparalleled guest experience.
  
  

Compensation And Benefits

• Performance incentive plans
• Comprehensive health benefits (FT)
• Unlimited S&T membership for you and a loved one
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada
• Employee Assistance Program
• Up to $2,500 tuition reimbursement annually
• Employee discounts on wellness services and retail products
  
  

Inclusion And Equal Opportunity Employment

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Application Process

If you are passionate about the health and wellness industry and eager to join a dynamic team, we encourage you to apply! We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Sweat and Tonic by 2x

Get notified about new Concierge jobs in Toronto, Ontario, Canada.

Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinic - Regular full-time 2025-13275 (2025-13275)

Greater Toronto Area, Canada CA$61,880.00-CA$77,368.20 4 days ago

Client Service Administrator - Bloor and Jane

ScotiaMcLeod Assistant Branch Administrator - Toronto Plaza

Service Support Associate (12-month contract)

Front Desk Agent Club Med Resort Canada or overseas

Guest Services Representative - Part-Time without Benefits

Receptionist - Credit River Retirement Residence (2025-8106)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.