To-Go Specialist

Miller's Ale House; Shubenacadie East; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as To-Go Specialists. In this dynamic role, you will not only serve delicious food and drinks but also ensure a seamless pick-up experience for customers. Ideal candidates will possess a great personality, integrity, and a commitment to excellence. This fast-paced environment offers opportunities for career advancement and a supportive team atmosphere. If you thrive on delivering exceptional service and enjoy working with others, this position is perfect for you!

Benefits

50% dining privilege

Fast-paced, fun environment

Open-door communication

Ability to advance your career

Health benefits

Qualifications

• Must be at least 18 years old and possess strong communication skills.
• Ability to work in a fast-paced environment and manage time effectively.

Responsibilities

• Provide exceptional service and maintain cleanliness in work areas.
• Utilize standard greetings and ensure order accuracy for guests.

Skills

Strong communication skills

Ability to multitask

Customer service skills

Time management

Basic math skills

Education

High school diploma or equivalent

Tools

Point-of-sale software

Job description

Work and Perks

Personalities are welcome here.

You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience.

So what does it take to work with us?

We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.

What we offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
• Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
• Follows the “To-Go” steps of service as defined in the training materials
• Provides the highest level of service by adhering to all Miller’s Ale House service standards
• Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
• Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy
• Maintains a neat and organized work area to include proper food handling and sanitation protocol
• Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
• Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Serves all food and alcohol within accordance of company standards and state service requirements
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Ability to work with numbers and handle cash
• Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

Min/Max Pay: $14 - $19.50 per hour plus tips, based on experience.

PHYSICAL DEMANDS

The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time
• Bending, squatting, and lifting, up to 20 lbs., for short distances
• Ability to work with varying noise levels
• Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.