Title Corporate Account Executive

Employer Solutions at Irish Life; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Corporate Account Executive to manage SME client portfolios. The role involves building relationships, delivering value across health and wellbeing services, and ensuring a positive client experience. Ideal candidates will have a strong customer focus and at least 3 years in a similar role. A hybrid work model is offered.

Benefits

Comprehensive benefits package

Learning and Development support

Defined Contribution pension

Wellbeing initiatives

Qualifications

• At least 3 years’ experience in customer service/sales support roles.
• Understanding of the health insurance market & employee benefits.

Responsibilities

• Manage a portfolio of SME corporate clients.
• Deliver proactive wider Irish Life experience across health, pension, risk & wellbeing.
• Build and maintain long-lasting relationships with clients and brokers.

Skills

Customer focused

Problem-solving capabilities

Good communication skills

Team player

Education

APA in Health and/or QFA

Job description

• Full Time, Permanent position
• Hybrid role based in our City Centre offices
  
  

What We Offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

Company Values

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

A vacancy has arisen for the position of Corporate Account Executive within Employer Solutions – Workplace Markets Team. The Corporate Account Executive is responsible for managing a portfolio of SME corporate clients to deliver a proactive wider Irish Life experience across health, pension, risk & wellbeing.

The person will have a strong Customer First mindset and be focused on building and maintaining long standing relationships with Irish Life SME clients and the brokers who are part of their service.

The role is to be the client’s primary relationship contact point with a deep relationship improving retention and cross sell opportunity.

Key Accountabilities

• Leads the day-to-day engagement with clients & partners: builds strong relationships with clients & partners to contribute towards a positive overall customer experience, recording these on CRM for wider tracking
• Bring newer proposition developments and regulatory changes to clients and partners across all lines
• Prepares renewal quotes and presentations to support clients with their health renewal
• Delivers client review meetings and is responsible for the production of client packs including benefit utilisation data and other engagement statistics
• Supports clients & partners to ensure they are digitally empowered to manage their scheme(s) across different product platforms
• Ownership and resolution of any complex day to day queries – liaising with internal operations departments to close out issues in a timely manner
• Supports the wider Corporate Success Team and Workplace Markets function with day-to-day tasks to help the team deliver on the team’s sales and retention targets
• Champions the customer agenda internally within ES and wider ILA: ownership and resolution of any complex day to day queries – collaborating with other business functions such as Pricing, Service, ILW, IT, Claims etc to solve client issues
  
  

What you will need to be successful in the role

• Passionate about delivering a value-based client experience
• Highly motivated and desire to work efficiently
• Strong drive for Results
• Good Team player
  
  

The successful candidate should be able to demonstrate the following attributes:

• Customer focused with excellent problem-solving capabilities
• The ability to identify and deal with a broad range of responsibilities
• Good communication skills with an ability to build strong effective working relationships
• The ability to influence others without formal authority
• A strong drive for results / commercial awareness
• The ability to work on their own and to remain calm under pressure while delivering on varied priorities and deadlines
• A good team player – willing and able to support the corporate team in delivering on its business objectives
• Understanding of the health insurance market & employee benefits
  
  

Qualifications

• Suitably qualified subject to MCC requirements, ie. APA in Health and/or QFA
• Applicants should ideally have at least 3 years’ experience in customer service/sales support roles
  
  

Key Competencies

• Building and Maintaining Relationships
• Team Working and Cross Functional Collaboration
• Risk and Control
• Commercial Awareness
• Communication & Influencing
  
  

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Further details on this due diligence process are available from ILFS Human Resources.

About Us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.4 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact [e-mail] and we will be delighted to ensure you are fully supported to be your best.

Irish Life Financial Services supports Equal Opportunity.

Irish Life Assurance plc is regulated by the Central Bank of Ireland.