Title Coordinator - Part-Time

RB Global Inc.; Orangeville; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a dynamic team at a leading global asset management company as a Title Coordinator. This part-time role involves managing vehicle titles and registrations during auction cycles, ensuring exceptional customer service, and collaborating with various departments. With a focus on teamwork and a commitment to safety, you'll thrive in a fast-paced environment while enjoying catered meals during auction events. This position offers a unique opportunity to grow your career in a supportive atmosphere that values innovation and dedication. If you have a friendly personality and a passion for customer service, this role is perfect for you!

Benefits

Catered Meals during Auctions

Paid Overtime

Qualifications

• No previous auction experience required; customer service experience preferred.
• Excellent attention to detail and ability to learn new technologies.

Responsibilities

• Manage processing of Vehicle Titles and Registrations during auctions.
• Ensure superior customer service and collaborate with internal departments.
• Track customer interactions and resolve issues proactively.

Skills

Customer Service

Attention to Detail

Communication Skills

Data Entry

Teamwork

Problem Solving

Adaptability to Technology

Tools

Computer Skills

Job description

As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions – as we transform the global used equipment market.

Join us on our journey and move forward with us, build your success, and grow your career.

Our Bolton site is looking for a Title Coordinator who'd like to be part of the excitement of our auction business.

The Opportunity:

This is a position in the Registrations & Titles department in the Bolton office that will be moving to Orangeville in 2024. The role will involve being a key member within our front office customer service staff, with primary responsibility managing the processing of Vehicle Titles and Registrations during our auction cycles for our consignors as well as buyers.

This is a Part-Time position. We have 6 scheduled Regional Event auctions per calendar year at our Bolton, Ontario site. Hours of operation are typically 8 AM to 5 PM Monday to Friday, approximately 30 hours per week. We'll occasionally need you to work extended overtime hours (evenings and weekends) during auctions, occurring 6 times per year. You will be required to maintain a valid driver's license.

In this role you'll:

• Ensure that superior customer service is delivered at all times to customers and be able to collaborate with internal departments successfully as a team player.
• Process registerable assets for sales. Will work closely with the operations team of inspectors and equipment specialists to assist with VIN verification procedures.
• Communicate with consignors and sales staff regarding required information.
• Track interactions relating to customer requests and proactively report areas of customer concerns.
• Resolve issues and track interactions relating to customer accounts.
• Provide information related to past and upcoming auctions and equipment.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here's what you bring:

• No previous auction experience required.
• Previous in-person customer service work experience.
• Excellent attention to detail and communication skills.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of a team, pitching in wherever you’re needed most.
• You don't mind working hard, and you like to have fun at work.

What We Offer:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:

• Base salary + paid overtime.
• Meals catered at auction time.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.