Time & Labour Management, Senior Implementation Specialist, HR Tech

ADP; Burnaby; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in payroll and human resources is seeking a Senior Implementation Specialist to manage Time and Labour Management solutions for medium to large-sized clients. The role involves project management, client training and support, requiring strong client management skills and a detailed-oriented approach to project execution. Successful candidates will have a solid foundation in time and attendance systems and be capable of multitasking to meet client expectations.

Qualifications

• 2+ years of experience in time and attendance or related field.
• Effective communication skills in English & French.
• Excellent client management skills.

Responsibilities

• Responsible for quality implementation of ADP’s WFN methodology.
• Analyze and configure TLM needs for client environments.
• Manage client accounts and support through all implementation phases.

Skills

Communication

Client Management

Problem Solving

Time Management

Analytical Skills

Education

Post-secondary education or related business experience

Tools

Excel

Job description

Time & Labour Management, Senior Implementation Specialist

ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Time and Labour Management (TLM) and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved. The IS works with medium to large-sized organizations, with no limit on the complexity or feature / functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

Responsibilities :

• Responsible for the quality implementation and set up of ADP’s WFN implemention methodology
• Analyze, configure, and understand the client’s TLM needs to properly set up the client’s WFN environment.
• Training, Testing, and validation with the client before participating in the first go-live.
• Managing various accounts from project initiation and supporting the client through all phases of the implementation.
• Managing project risks and escalations to resolution.
• Provide timely follow-up and resolution of open project-related items
• Meet project task milestone and due dates
• Achieve positive customer satisfaction outcomes
• Work collaboratively with customers and team members to achieve desired project results

KNOWLEDGE, EXPERIENCE AND SKILLS

Education

• Post-secondary education or related business experience

Required :

• 2+ years of time and attendance experience or relative field
• Effective communication : verbal and written skills in English & French
• Previous experience working directly with clients.
• Excellent client management, and interpersonal skills
• Ability to work independently, resourceful, and be a strong team player.
• Knowledge of Excel.

Attributes :

• Ability to organize, schedule, and facilitate effective meetings.
• Ability to multitask, probe, analyze, and problem solve.
• Detail oriented and ability to follow-through.
• Strong organization, time management and prioritizing skills.