Tim Hortons Associate, Part-Time

Gateway Casinos & Entertainment; Ramara Township; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment company in Ontario is seeking a Part-time Tim Hortons Associate to deliver exceptional guest service and prepare food products. Responsibilities include greeting guests, managing orders, and maintaining a clean work environment. Ideal candidates will possess food service knowledge and a positive attitude. A competitive wage starts at $17.60, with opportunities for advancement.

Qualifications

• Ability to work as a team or independently.
• Ability to work overtime as required.
• Enjoys working in the company of others.

Responsibilities

• Provide exceptional guest service.
• Prepare products as required and minimize food waste.
• Ensure accuracy of guest orders.
• Maintain cleanliness and safety in work area.

Skills

Knowledge of food and beverage service

Positive attitude

People skills

Cash handling experience

Multi-tasking skills

Ability to work under pressure

Job description

Job type: Part-time

Wages: Start Rate: $17.60; 520 Hour Rate: $19.49; 1-Year Rate: $21.66

Job Title/Classification: Tim Hortons Associate

Department: Food & Beverage

Employment Type: Part Time

Shift Assignment Overnight, TUE/WEDOFF Swing, WED/THU OFF

Wages: Start Rate: $17.60; 520 Hour Rate: $19.49; 1-Year Rate: $21.66

# of Vacancies: 2

Posting Date: September 18, 2025

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Who We Are

Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations.

Position

To be a positive team member that is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons.

Key Responsibilities:

• Work as a team to provide exceptional guest service providing important visual cues for guest that make a positive first impression
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
• Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day. Records prepared items and waste on production sheet
• Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate
• Ensures that all products are prepared and served to the Tim Hortons recipe specification
• Enhances the guest experience by following the SET principles: Smile, Eye contact, Thankyou
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest order when it is presented to them using H.O.T.R.O.D.S and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue
• Operating a Point of Sale System (POS)cash handling experience
• Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property
• Regularly takes temperatures of the required products and records in the Time and Temperature log
• Follows all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided
• Monitors fridge and freezer product inventory and submits order quantities
• Ensures showcase and product needs are always up to par
• Contributes to a positive work environment
• Keep work areas clean and free of safety hazards, debris and litter
• Performs all job duties in a safe and responsible manner
• Adhere to all Tim Hortons quality standards and principles and all Casino Rama policies
• Responsible for keeping all work surfaces, chillers and small equipment clean, organised and sanitised
• Ensures all uniform and grooming standards are followed on each shift
• Perform other related and compatible duties as assigned

What You’ll Require:

• Knowledge of food and beverage service
• Have fun while making your guests day
• Positive attitude, people skills
• Ability to present and conduct themselves in a professional manner
• Cash handling experience using POS system or cashier register
• Ability to work as a team or independently
• Ability to work overtime as required
• Multi-tasking skills
• Ability to work under pressure in a fast-paced environment
• Enjoys working in the company of others and contributes to a positive environment

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date.

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.