Tim Hortons Associate, Part-Time

Gateway Casinos & Entertainment; Rama; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the gaming and entertainment sector is seeking a part-time Tim Hortons Associate in Rama, Ontario. This role focuses on delivering exceptional guest service, preparing food and beverages, and maintaining a positive work environment. Candidates should possess strong customer service skills and cash handling experience to contribute effectively to the team.

Qualifications

• Knowledge of food and beverage service.
• Positive attitude and good people skills.
• Cash handling experience with POS or cashier register.

Responsibilities

• Provide exceptional guest service with a friendly attitude.
• Prepare products efficiently and maintain speed of service.
• Operate the Point of Sale (POS) system and handle cash transactions.

Skills

Customer Service

Cash Handling

Teamwork

Multi-tasking

Job description

Job type: Part-time

Wages: Start Rate: $17.33; 520 Hour Rate: $19.49; 1-Year Rate: $21.66

Job Title/Classification: Tim Hortons Associate

Department: Food & Beverage

Employment Type: Part Time

Shift Assignment: Day, Wed/Thu OFF Swing, Wed/Thu OFF

# of Vacancies: 2

Posting Date: May 6, 2025

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability, and knowledge required to perform this position.

Who We Are

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway employs approximately 8,648 people and offers about 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway is the service provider for the Central, Southwest, and North gaming Bundles in Ontario, which includes 11 properties. For more information, visit www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers its employees. We offer a great atmosphere, ongoing training, leadership programs, and career advancement opportunities in an engaging and fun environment. Join us today!

Position

To be a positive team member committed to delivering exceptional service and creating memorable guest experiences. This position supports and contributes to the success of Tim Hortons.

Key Responsibilities

• Provide exceptional guest service with a friendly attitude, attentive behavior, and strong product knowledge.
• Ensure every guest receives a prompt and warm greeting within 5 seconds at the front counter.
• Prepare products efficiently, minimizing waste, and record production and waste on the production sheet.
• Follow the "Always Fresh" procedure to ensure products are baked fresh and accurate.
• Maintain speed of service targets by working efficiently and with urgency.
• Handle guest concerns or complaints promptly and make it right.
• Operate the Point of Sale (POS) system and handle cash transactions.
• Maintain expert knowledge of food and beverage products, menus, and promotions.
• Monitor temperatures and record in logs, follow operational standards, and manage inventory.
• Keep work areas clean, organized, and safe, adhering to all standards and policies.
• Follow uniform and grooming standards and perform other duties as assigned.

What You'll Require

• Knowledge of food and beverage service.
• Positive attitude, good people skills, and professionalism.
• Cash handling experience with POS or cashier register.
• Ability to work independently or as part of a team, including overtime if required.
• Multi-tasking skills and ability to work under pressure in a fast-paced environment.
• Enjoy contributing to a positive work environment.

What Is Next

If interested, apply within 7 days of the posting date. Follow us on social media for updates. Gateway is an equal opportunity employer and provides accommodations as required.