Tier 3 Support Engineer, Security Access Service Edge

Check Point Software; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Cyber Security is seeking a Tier 3 Support Engineer to manage technical issues for clients. The role requires 3+ years of experience in B2B SaaS support, excellent communication skills, and a customer-oriented attitude. Join a recognized employer offering a chance to work with cutting-edge technologies and make a difference.

Qualifications

• 3+ years supporting B2B SaaS solutions for international customers.
• Experience troubleshooting network protocols.
• Excellent communication skills in a fast-paced environment.

Responsibilities

• Take full ownership of customer technical issues including troubleshooting and resolution.
• Lead internal escalations and coordinate with Customer Success and Sales teams.
• Design and maintain the Security Service Edge knowledge base.

Skills

Network protocols

B2B SaaS solutions

Communication

Customer-oriented

Problem-solving

Job description

Tier 3 Support Engineer, Security Access Service Edge

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Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

• Work with Check Point customers, partners, and prospects globally.
• Take full ownership of customer technical issues, including troubleshooting, root cause analysis, and resolution.
• Serve as a point of contact for escalations and ensure customer issues are resolved promptly.
• Lead internal escalations and coordinate with Customer Success, Sales, and R&D teams.
• Design and maintain the Security Service Edge knowledge base, keeping it current.
• Provide product feedback and insights to internal teams.
• Manage support-related projects such as training and support readiness for releases.

Qualifications

• 3+ years supporting B2B SaaS solutions for international customers.
• Experience supporting and troubleshooting network protocols and deployments.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Experience in a cloud environment is an advantage.
• Customer-oriented with a friendly approach and drive for customer satisfaction.
• Self-starter with the ability to learn new technologies quickly.
• Structured, process-oriented, and capable of multitasking under pressure.

Must be eligible to work in the US without sponsorship now or in the future.

EOE M/F/Veterans/Disabled

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Computer and Network Security, Software Development, IT Services and Consulting

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