Tier 3 Support Engineer, Security Access Service Edge

Check Point Software Technologies Ltd.; Ottawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading cybersecurity company, Check Point Software, is seeking a Tier 3 Support Engineer to join their team in Ottawa. The role involves taking ownership of customer issues, troubleshooting, and collaborating with various teams to ensure customer satisfaction. Candidates should have at least 3 years of experience in supporting B2B SaaS solutions, with strong communication skills and a customer-oriented mindset.

Qualifications

• Minimum 3 years supporting B2B SaaS solutions for international customers.
• Experience supporting and troubleshooting network protocols.
• Experience in cloud environments is an advantage.

Responsibilities

• Take full ownership of customer technical issues, including troubleshooting.
• Lead internal escalations and coordinate with teams.
• Manage support-related projects and maintain the knowledge base.

Skills

Troubleshooting

Communication

Customer-oriented

Self-starter

Structured

Multitasking

Job description

Tier 3 Support Engineer, Security Access Service Edge

Join us to apply for the Tier 3 Support Engineer, Security Access Service Edge role at Check Point Software.

Job Details

Posted 1 day ago. Be among the first 25 applicants.

Why Join Us?

As the world’s leading vendor of Cyber Security, facing sophisticated threats and attacks, we’ve assembled a global team of driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs with cutting-edge technologies and services. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024, and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We’ve also been listed on Forbes’ list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Top Female-Friendly Companies globally. If you’re passionate about making the world safer and want to be part of an award-winning culture, we invite you to join us.

Key Responsibilities

• Work with Check Point customers, partners, and prospects worldwide.
• Take full ownership of customer technical issues, including troubleshooting, root cause analysis, and resolution.
• Serve as a point of contact for customer escalations, ensuring issues are resolved promptly.
• Lead internal escalations and coordinate with Customer Success, Sales, and R&D teams.
• Design and maintain the Security Service Edge knowledge base, keeping it current.
• Provide product feedback and insights to internal teams.
• Manage support-related projects, including training and support readiness for releases.

Qualifications

• Minimum 3 years supporting B2B SaaS solutions for international customers.
• Experience supporting and troubleshooting network protocols and deployments.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Experience in cloud environments is an advantage.
• Customer-oriented with a friendly approach, aiming for customer satisfaction.
• Self-starter with the ability to learn new technologies quickly.
• Structured, process-oriented, and able to multitask under pressure.

Must be eligible to work in the US without sponsorship now or in the future.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Cybersecurity, Software Development, IT Services, and Consulting

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