Tier 2 I.T. Administrator

IMP Group; Halifax; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health and dental benefit

RRSP contribution matching

3 weeks paid vacation

Job summary

IMP Solutions, a division of IMP Group Limited, seeks an experienced IT Administrator to join our Managed Services team in Halifax, Nova Scotia. You will support client IT environments across server, network, and cloud platforms, acting as an escalation point to ensure secure and reliable systems.

The role demands strong technical expertise, excellent customer service, and proactive problem-solving in a fast-paced environment.

Qualifications

• Three or more years of back-office or Service Desk experience.
• Post-secondary education in Computer Science or related field, or equivalent experience.
• Strong understanding of OS, applications, printing, and networking environments.
• Excellent written and verbal communication with strong interpersonal abilities.

Responsibilities

• Provide exceptional customer service by monitoring alerts and end-user issues.
• Validate issue priority with customers upon ticket reception and schedule service.
• Document and categorize all incidents and service requests in the ticketing system.
• Act as escalation point for front-line technical support and guidance.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Education

Post-secondary education in Computer Science

Tools

Office 365

Microsoft Azure

Active Directory

Group Policy

Job description

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A workplace that’s invested in your success. A team that truly values one another. A culture that is built upon integrity, passion and mutual respect. Are you ready to join a team of talented IT experts and take your career to new heights? If so, IMP Solutions is right for you.

A workplace that’s invested in your success. A team that truly values one another. A culture built on integrity, passion, and mutual respect. Are you ready to join a team of talented IT professionals and take your career to the next level? If so, IMP Solutions wants to hear from you.

IMP Solutions, a division of IMP Group Limited, provides IT products and IT and business consulting services to clients across Canada. We are currently seeking an experienced and motivated I.T. Administrator to join our Managed Services team in Halifax, Nova Scotia.

This is an exciting opportunity to become part of a growing, high-performing team that is committed to service excellence and passionate about delivering meaningful solutions for our clients.

Position Overview

The I.T. Administrator plays a key role in supporting and maintaining client IT environments acrossserver, network, and cloud platforms. This role acts as an escalation point for front-line support while ensuring systems are secure, reliable, and performing optimally. The successful candidate will bring strong technical expertise, excellent customer service skills, and a proactive approach to problem-solving.

What You Will Do:

• Provide exceptional customer service by taking ownership of monitoring alerts and reported end-user issues
• Contact customers upon ticketreceptionto validate issue priority, schedule service, and provide ongoing updates
• Accurately document, categorize, and update all incidents and service requests within the ticketing system
• Serve as an escalation point for front-line technical support, providing guidance and assistance
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform server administration including Active Directory, Group Policy, RDS, patching, ESX, Hyper-V, DHCP, DNS, and backups
• Administer and support network infrastructure including firewalls, routing, switching, and performance troubleshooting
• Respond to and remediate server and network monitoring alerts
• Provide administration and troubleshooting support for Office 365 and Microsoft Azure environments

What You Need to Succeed:

• Three (3) or more years of experience in back-office or Service Desk support
• Post-secondary education in Computer Science or a related field, or equivalent experience
• Strong understanding of operating systems, business applications, printing systems, and network environments
• Proven diagnostic and troubleshooting skills
• Excellent written and verbal communication skills with strong interpersonal abilities
• Ability to work professionally in a fast-paced environment
• Detail-oriented with strong organizational and time-management skills
• Customer-focused, patient, approachable, and adaptable

What We Offer You:

• Comprehensive health and dental benefits
• RRSP contribution matching
• 3 weeks paid vacation annually
• Professional development and training opportunities

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

IMP Solutions is a division of IMP Group Limited.