Tier 1 Support - ASAP Start [BHJOB13022_13667]

Ignite Technical; Electoral Area A; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Tier 1 Support Analyst to provide onsite technical support in a dynamic environment. This role involves troubleshooting software, hardware, and network issues while ensuring device reliability across a diverse user base. Ideal candidates will have strong interpersonal skills and experience in customer-facing technical support roles. Join a collaborative team and contribute to maintaining high service standards in a vibrant workplace. This is a fantastic opportunity for those looking to grow within a supportive organization that values technical expertise and personal development.

Qualifications

• 4+ years of experience in complex enterprise environments.
• Proficient in providing technical support for Windows and Mac systems.

Responsibilities

• Provide onsite technical support for software and hardware issues.
• Maintain and troubleshoot desktop hardware and peripherals.

Skills

Windows 10/11 Support

Mac Support

SCCM Deployment

Technical Support

Interpersonal Skills

Tools

SCCM

PXE

Job description

On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a Tier 1 Support Analyst to join our Client's team on a Contract basis. This role is 100% Onsite and the Client is based in Vancouver, BC.

Summary of the Role

The Tier 1 Support Analyst will provide onsite technical advice and support for software, hardware, networks, and end-user devices within a complex enterprise environment. The role focuses on troubleshooting, deployment, and ensuring device reliability across a broad user base.

Duties & Responsibilities

• Provide onsite technical support for Windows, Mac, and Linux environments.
• Maintain, deploy, and troubleshoot desktop and peripheral hardware.
• Track and prioritize service requests using internal ticketing systems.
• Support software deployment through SCCM and PXE.
• Maintain and report inventory of equipment, service contracts, and warranties.
• Offer training, consultation, and assistance to end users.
• Collaborate closely with the IT Desktop Services team and interact with various departments.
  
  

Core Requirements

• Minimum 4 years of complex enterprise experience.
• Proficiency with Windows 10/11 and Mac support.
• Experience in deployments using SCCM and PXE.
• Strong interpersonal skills.
• Experience in customer-facing and in-person technical support roles.
  
  

Desired Skills & Experience

• Familiarity with Linux operating systems.
• Experience working within large enterprise networks.
• Knowledge of inventory management practices.
• Exposure to training and user-support roles.
• Ability to work independently and in team settings.
  
  

Terms

This is a 1-month contract role ending August 5, 2025. The position is 100% onsite at the IRC Building in Vancouver. Selected candidates must complete reference checks prior to receiving an offer. There is a potential opportunity for the successful candidate to apply for a longer 1–2 year term role after the initial contract.

About Ignite Technical: Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.

Equal Opportunity Employer: Ignite Technical is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, disability, gender identity, national origin, or age.

Work Permits: Please note that Ignite’s Clients require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration: We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

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