Ticketing Services Assistant

City of Mississauga; Mississauga; On-site; CAD 26,000 - 32,000; Part time

Job summary

The City of Mississauga is seeking a part-time Ticketing Services Assistant to support and process ticket and membership sales across multiple channels. You will help manage inventory, generate invoices, and handle inquiries while protecting customer data.

The role requires excellent customer service, cash handling, and Excel proficiency in a fast-paced team environment. Working up to 20 hours per week, including some evenings, weekends, and holidays, you will contribute to a responsive ticket

Qualifications

• 1+ years of ticket operations experience.
• Experience with TicketMaster Host, Archtics or TM1 Sales is an asset.
• Cash handling and strong computer literacy are essential.
• Excellent Excel skills and ability to run reports.

Responsibilities

• Process ticket and membership/subscriber sales via in person, phone and email.
• Manage ticket inventory and provide reporting on sales and renewals.
• Create and maintain invoices and handle ticketing issues including refunds.
• Answer inquiries while protecting account privacy and data.
• Support event day ticketing and ensure effective communication with teammates.

Skills

Ticket operations

Cash handling

Microsoft Excel

Customer service

Time management

Communication skills

Tools

TicketMaster Host

Archtics

TM1 Sales

Job description

Ticketing Services Assistant

Vacancy Type: Part-Time
Number of Positions:4
Closing Date:11/06/2026

Job Summary

As a valuable member of the Ticket Operations team, you will have a vital role in supporting and processing all Ticket and Membership/Subscriber sales, reporting to the Supervisor, Ticket Operations. Operationally, your role is to ensure the utmost customer service is being delivered well processing and distributing single and season/subscriber tickets and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans. You will provide exemplary customer service to all internal departments by answering questions pertaining to customer account information, pricing controls, and ticket management.

Duties and Responsibilities

• Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect.
• Contribute to an inspiring team environment with a culture of open communication.
• Execute/sell Season/Subscriber/Flex Pack Tickets, via in person, over the phone and email.
• Execute/sell Event Tickets, via in person, over the phone and email.
• Provide reporting for internal and external contacts on ticket inventory, sales, and renewals.
• Creating and maintaining invoices.
• Support ticketing requests and troubleshoot ticketing issues including ticket replacement, scanning issues, and refunds.
• Review and reply to customer inquiries within the group email box.
• Execute event day ticketing including inventory management, group order fulfillment, and post-shift reporting.
• Communicate effectively and efficiently with colleagues and management.
• Perform other related duties as assigned or requested by management.
• Ability to work, days, evenings, and weekends, including some holidays.

Skills and Qualifications

• 1+ years of ticket operations experience is preferred.
• Knowledge of ticketing systems, particularly TicketMaster Host, Archtics and TM1 Sales is an asset.
• Cash handling experience and extensive computer literacy is essential
• Above average knowledge of Microsoft Excel.
• Experience with running reports with the ability to filter and handle a large amount of information.
• Shown time management skills and problem-solving skills with an ability to meet shifting timelines and demands, well working under pressure.
• Extraordinary customer service, interpersonal, and communication skills.
• Motivated by team success while also being individually accountable.
• Accepting direction while also displaying a high level of initiative.
• Ability to grasp new technical concepts quickly and problem-solve when necessary.
• Must hold a valid Immediate First Aid (previously Standard First Aid) and CPR C certification or be willing to obtain one within three months of your start date.
• Must be able to work flexible and varying hours, including weeknights, weekends, and holidays (5 - 20 hours/week).
• Essential duties of this position include standing, walking, bending, twisting, and lifting.

Hourly Rate/Salary: 19.21 - 22.88
Grade: PB
Hours of Work: up to 20
Work Location: Various Locations (Living Arts Center, Meadowvale Theatre, Mississauga Sports and Entertainment Centre)
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Culture & Events
Non-Union/Union: Non Union

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.
If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.
If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates

Candidates are expected to complete interviews independently to ensure an equitable assessment. The use of AI-generated responses, AI assistants, transcription tools, or third-party coaching technologies during interviews is prohibited, unless supported by an approved accommodation and may result in disqualification from the recruitment process.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .