Ticket & Retail Sales Attendant

City Experiences; Eastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a seasonal Ticket & Retail Sales Attendant to join their team in Ontario. Responsibilities include greeting guests, handling transactions, and ensuring excellent customer service while promoting cruise products. This role requires strong communication skills, a service-oriented attitude, and the ability to work flexibly during peak times, including holidays.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Paid Training

Qualifications

• Minimum one year of customer service experience required.
• Proficient with computers and applications like Microsoft Word & Excel.
• Ability to lift up to 40 lbs (18 kg).

Responsibilities

• Greet guests and distribute boarding passes.
• Collect payments and handle cash.
• Make and confirm cruise reservations via phone and computer.

Skills

Customer service

Communication

Detail-oriented

Cash handling

Education

O.S.S.D. or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

City Experiences is seeking a Ticket & Retail Sales Attendant for our City Cruises operation in Gananoque.

Please note, this is a seasonal/contract position.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The successful Ticket & Retail Sales Attendant will warmly greet guests, distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. The Ticket & Retail Sales Attendant reports directly to the Ticket & Retail Sales Manager.

Crew Benefits

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities

• Receive passengers, inform them about boarding procedures, and distribute boarding passes
• Explain products, services, and prices; answer guest questions
• Collect outstanding balances and payment vouchers from third-party distributors
• Make and confirm cruise reservations via phone, mail, and computer; maintain inventory of passenger space
• Resolve customer complaints regarding booking, ticketing, and boarding needs
• Address guests by name and recognize special occasions
• Assist with retail inventory and stock shelves
• Explain and promote local products sold in the gift shop
• Use Point of Sale system to process payments for cruise tickets and retail items
• Notify guests of changes to cruise schedules or departure locations
• Follow all safety, departmental, and service standards policies
• Adhere to health and safety regulations
• Perform additional duties as assigned

Requirements & Qualifications

• O.S.S.D. or equivalent recognized by the Ministry of Education
• Minimum one (1) year customer service experience
• Proficiency with computers and applications like Microsoft Word & Excel
• Excellent oral communication skills
• Ability to read and write English; capable of entering and maintaining electronic information
• Cash handling and basic math skills
• Reliable, responsible, and dependable
• Ability to work extended periods standing
• Availability to work on all major holidays
• Ability to lift up to 40 lbs (18 kg)
• Service-oriented attitude
• Attention to detail and thoroughness
• Calm and effective handling of high-stress situations
• Willingness to wear PPE if required

About Us

City Experiences aims to provide memorable land and water experiences. With over 40 years of success, our portfolio includes over 25 brands serving more than 30 million guests annually. We value communication, creativity, and teamwork, making this a great opportunity for enthusiastic team players.

Our RESPECT Service System reflects our mission, vision, values, and operating principles, fostering a company culture centered on respect to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is an Equal Opportunity Employer committed to a work environment free of harassment and discrimination. Employment decisions are based on job requirements and individual qualifications, complying with all relevant legislation.