Ticket & Retail Sales Attendant

City Cruises; Eastern Ontario; On-site; CAD 30,000 - 38,000; Full time

Job summary

City Cruises is seeking a Ticket & Retail Sales Attendant to provide excellent customer service while managing ticket sales and reservations. The role involves greeting guests, processing payments, and assisting with retail sales. Candidates will benefit from a competitive wage and various crew perks, including a retention bonus and paid training.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Ability to greet guests warmly and manage ticket sales.
• Experience with Point of Sale systems is an advantage.
• Strong customer service skills.

Responsibilities

• Greet passengers and distribute boarding passes.
• Collect payments and manage reservations.
• Maintain inventory and assist with retail items.

Skills

Customer Service

Payment Processing

Communication

Job description

The successful Ticket & Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. The Ticket & Retail Sales Attendant reports directly to the Ticket & Retail Sales Manager.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Greet passengers, inform them about boarding procedures, and print, sort, and distribute boarding passes
• Explain products, services, and prices; answer guest questions
• Collect outstanding reservation balances and payment vouchers from third-party distributors
• Make and confirm cruise reservations via telephone, mail, and computer; maintain computerized passenger space inventory and provide available space information
• Resolve customer complaints related to booking, ticketing, and special boarding needs
• Address guests by name and recognize special occasions
• Assist with retail inventory management and shelf stocking
• Explain and promote local products sold in the gift shop
• Use Point of Sale system to process payments for cruise tickets and retail items
• Notify guests of changes to their cruise date, time, or departure location
• Follow all safety, departmental policies, and service standards
• Adhere to health and safety regulations
• Perform additional duties as assigned