Ticket Processing & e-Disclosure Specialist

Calgary Police Service; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Calgary Police Service seeks a Ticket Processing & e-Disclosure Specialist for critical data management and customer service duties. This role is vital in maintaining accurate ticket information and ensuring public inquiries are handled efficiently. Candidates should possess strong data entry skills and customer service experience.

Qualifications

• Minimum data entry speed of 5,000 keystrokes per hour.
• Intermediate proficiency in Microsoft Office required.

Responsibilities

• Input data accurately from violation tickets and manage documentation.
• Provide customer service via phone, email, and in-person.

Skills

Data Entry

Customer Service

Communication

Teamwork

Education

High School Diploma or Equivalency

IAPP Certificate

Tools

Microsoft Office

Adobe Acrobat Pro

Job description

Ticket Processing & e-Disclosure Specialist

Join to apply for the Ticket Processing & e-Disclosure Specialist role at Calgary Police Service

Ticket Processing & e-Disclosure Specialist

Join to apply for the Ticket Processing & e-Disclosure Specialist role at Calgary Police Service

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Calgary Police Service provided pay range

This range is provided by Calgary Police Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$33.29 / hr - CA$44.52 / hr

Direct message the job poster from Calgary Police Service

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Ticket Processing and e-Disclosure Specialist, you will be responsible for a variety of tasks related to policing processes including ticketing, photo enforcement and Immediate Roadside Sanctions (IRS). Primary duties include :

• Accurately input data from various violation tickets (for example : street / handwritten, photo enforcement, out-of- province photo enforcement and mandatory court) and input the information correctly into an in-house Summons Data Entry (SUMNS) application.
• Ensure tickets and contraventions written by Calgary Police Officers are processed in a timely manner so they are available to the accused and to the courts.
• Process and email officers regarding cancelled street issued and photo enforcement violation tickets.
• Review disclosure documents to ensure the removal of sensitive, private, and personal information.
• Provide customer service via telephone, front counter or email to the public and members of Calgary Police Service (CPS).
• Sort incoming mail and complete quality assurance checks on entered violation tickets (both street and photo enforcement).
• Stay current with legislation related to Immediate Roadside Sanctions (IRS) and Violation Ticketing.

Qualifications

• A High School Diploma or Equivalency (i.e. G.E.D.) and at least 1 job related course such as Fundamentals of Information and Records Management or related course.
• An Information Access and Protection of Privacy (IAPP) certificate is considered an asset.
• Experience using Adobe Acrobat Pro for the distribution, redacting and encryption of information would be considered an asset.
• Applicants must be able to demonstrate a minimum data entry speed of 5,000 keystrokes per hour.
• Intermediate proficiency in Microsoft Office (Outlook, Excel and Word) is required.
• A minimum of 1 year experience in customer service is required.
• Previous experience with database systems such as JOIN (Justice Online Information Network), MOVES (Alberta Motor Vehicles System) or Windows-based programs and Adobe Acrobat will be considered assets.
• Success in this position requires efficiency and thoroughness, stress tolerance, service orientation, team building and teamwork. An effective communicator with a focus on results and the ability to build strong relationships.

Working Conditions : Due to the nature of disclosure documents, team members may be exposed to graphic and potentially disturbing sensitive material.

Pre-employment Requirements

• An enhanced security clearance will be conducted.
• Applicants will be tested for appropriate skills.
• Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.

Union : CUPE Local 38

Business Unit : Calgary Police Service

Position Type : 1 Temporary ( up to 6 months) & 1 Permanent

Location : 5111 - 47 Street N.E.

Compensation : Pay Grade 6 $33.29 - 44.52 per hour

Days of Work : This position works a 5 day

work week with 1 day off in a 3 week cycle.

Hours of work : Standard 35 hour work week

Apply By : June 23, 2025

Job ID # : 312207

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Law Enforcement

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