Ticket Operations Representative

Toronto Blue Jays; Toronto; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join the vibrant Ticket Operations Team of a leading MLB team in Canada! This part-time role offers a unique opportunity to engage with fans, providing exceptional customer service during home games and events at Rogers Centre. As a Ticket Operations Representative, you'll assist fans with mobile ticket solutions, ensuring a seamless experience. With a commitment to inclusivity and a fun gameday atmosphere, you'll thrive in a fast-paced environment while gaining valuable experience in the sports industry. Be part of a team that values diversity and strives for excellence in every interaction.

Benefits

Employee Discounts on Merchandise

Hands-on Training

Unique Employment Experience

Commitment to Team Success

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Knowledge of ticketing systems, especially Ticketmaster.

Responsibilities

• Interact with fans for mobile ticket delivery support.
• Provide ticket support services using Ticketmaster's systems.

Skills

Customer Service

Ticketing Experience

Problem Solving

Teamwork

Education

High School Diploma

Customer Service Certification

Tools

Ticketmaster Systems (PCI, Archtics, TM1)

Job description

Are you interested in joining the Toronto Blue Jays Ticketing Team? This is your chance.

The Toronto Blue Jays are looking for Ticket Operations Representatives.

The Toronto Blue Jays Ticket Operations team is currently seeking energetic and enthusiastic individuals to assist ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions as well as provide customer service for Blue Jays ticket purchasers at the box office. Each Ticket Operations Rep uses a friendly and engaging approach to address questions and resolve issues with a focus on finding the right solution for each fan.

Please note that this is a seasonal contract position and as such, applicants must be available to work all 2025 Toronto Blue Jays home games and Rogers Centre events. If you are as passionate as we are about thriving within an inclusive environment and providing fans with a fun gameday experience using our WE CARE approach (Welcoming, Empathetic, Caring, Authentic, Responsible, Experience), this may be the role for you!

This is a part-time contract position from May to October with the possibility of extension.

This role may be for you if:

• You have a passion for customer services
• You are hands-on and unafraid of taking on new challenges
• You thrive in a fast-paced high-volume working environment

Responsibilities:

• Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates
• Provide dedicated ticket support services for Blue Jays ticket purchasers using Ticketmaster's Archtics System, TMW in and TM1 Entry
• Handle customer service inquires related to turnstile issues, transferred tickets, relocates and upgrades
• Ensure the application of WE CARE service principles in all interactions with fans
• Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan
• Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
• Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
• Perform other duties as needed to support a positive gameday experience

Qualifications:

• Ticketing experience; knowledge of Ticketmaster systems preferred (PCI, Archtics, TM1)
• Ability to work in a busy, fast-paced environment while standing/walking outdoors for 3-5 hour shifts
• Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization
• A committed, patient and professional approach to customer service excellence including AODA Customer Services Standard developed through a minimum of two years previous work experience
• Reliable, responsible and punctual
• Proven ability to work well both independently and as a team player

What We Offer:

• Commitment to our team - we want you to succeed!
• Ongoing, hands-on training to help you enhance your skills.
  
• Excellent employee discount to use towards Blue Jays gear.
  
• A unique employment experience working for the only MLB team in Canada.

Blue Jays has a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [e-mail].