Ticket Operations Coordinator

Ottawa Sports and Entertainment Group (OSEG); Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

Join a leading sports and entertainment group as a Ticket Operations Coordinator, where you will oversee ticketing operations, manage inventory, and deliver exceptional customer service at TD Place. Ideal candidates should have a background in business or sport management and a passion for live events.

Qualifications

• Strong preference for business/sport management focus.
• 1-2 years of box office experience preferred.
• Bilingualism in French and English is an asset.

Responsibilities

• Assist in the day-to-day operations of the TD Place Ticket Office.
• Build events and sell tickets for events at TD Place.
• Support in training sales staff on the ticketing system.

Skills

Relationship Building

Communication

Organizational Skills

Customer Service

Education

Post-Secondary Degree (Business/Sport Management preferred)

Tools

Ticketmaster (Host/Archtics)

Job description

Reporting to the Manager, Ticket Operations, the Ticket Operations Coordinator supports the areas of ticket allocation, ticket inventory control, ticket resolution, order fulfillment, ticket distribution, preparing ticket office invoices, statements and settlement sheets as it relates to events at TD Place and Regional Events. The successful candidate will be required to work all events at TD Place.

What You’ll Do

• Assist in the day-to-day operations of the TD Place Ticket Office;
• Build events and sell tickets for events at TD Place;
• Set up season manifests, events, and ticket inventory within the ticketing systems, using Ticketmaster platform including Archtics, Account Manager, TM1 and TM Host;
• Work directly with internal departments for ticketing fulfillment;
• Responsible for data integrity as it relates to information being inputted into Ticketmaster;
• Coordinate internal communication channels to ensure information is being communicated in a timely and effective manner;
• Oversee Ticketing and Client Support for the Ottawa 67’s and other Professional Sports Teams as assigned;
• Build and maintain the teams’ season including full season plans, single games, parking, playoff and other ancillary events as needed;
• Develop and maintain positive relationships with external sporting organizations by providing exceptional customer service;
• Provide exceptional client support and offers ticketing recommendations as needed;
• Support in training sales staff on the ticketing system;
• Responsible for managing game/event nights in the Box Office;
• Assist in Box Office cash reconciliation on an event night, weekly, and monthly basis;
• Ensure each event/game is balanced and money in ticketing system matches cash on hand and debit settlements, documenting any differences;
• Generate Event Reports for internal and external stakeholders;
• Additional duties as assigned by the manager.
  
  

What’s Needed

• Post-Secondary degree preferred – strong preference for business/sport management focus;
• 1-2 years of box office experience is preferred;
• Excellent relationship building and people skills, with the ability to interact with internal and external clients at all levels within the organization;
• Excellent communication skills with a friendly and professional telephone manner;
• Highly organized with outstanding administrative and time management skills;
• Have a positive mindset and jump in on a ‘one team one vision’ culture;
• Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities;
• Ability and willingness to work evenings, weekends, and holidays as required;
• Additional Assets:
• Experience using sports ticketing systems (Ticketmaster (Host/Archtics));
• Bilingualism in French and English.
  
  

What’s In It For You

Located at Lansdowne Park, the TD Place is part of the Ottawa Sports and Entertainment Group (OSEG) of companies and is the largest and most varied sports and entertainment complex in the city. We operate the Ottawa REDBLACKs and Ottawa 67’s, and host live entertainment events and other professional sports tenants including the Ottawa Blackjacks, Atlético Ottawa, Ottawa Charge, and the Ottawa Rapid. OSEG and its related Foundation were founded on the vision of its partners - a vision to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place, as one of Canada's Safest Employers, is committed to providing a safe and enjoyable experience for all employees and guests. We encourage all of our employees to receive a full dose of available COVID-19 vaccinations and may require full vaccination in support of future health authority recommendations.

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.

Interested? Please visit: https://www.tdplace.ca/careers/ for more information.