Ticket Booth Agent | City Cruises Norfolk (must have Friday-Sun availability)

Hornblower Canada; Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Ticket Booth Agent, der leidenschaftlich daran interessiert ist, Gästen außergewöhnliche Erlebnisse zu bieten. In dieser Rolle sind Sie verantwortlich für die Begrüßung von Passagieren, das Verteilen von Boarding-Pässen und die Bearbeitung von Reservierungen. Sie sollten über exzellente Kommunikationsfähigkeiten verfügen und in der Lage sein, in stressigen Situationen ruhig zu bleiben. Wenn Sie ein serviceorientierter Teamplayer sind, der in einem dynamischen Umfeld arbeiten möchte, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice erforderlich.
• Fähigkeit, Informationen elektronisch einzugeben und zu verwalten.

Responsibilities

• Begrüßen Sie Gäste und verteilen Sie Boarding-Pässe.
• Beantworten Sie Kundenfragen und sammeln Sie Zahlungen.
• Reservierungen vornehmen und bestätigen.

Skills

Kundenservice

Microsoft Word

Microsoft Excel

Kommunikationsfähigkeiten

Mathematische Fähigkeiten

Education

High School Diploma

Tools

Computeranwendungen

Job description

Ticket Booth Agent | City Cruises Norfolk (must have Friday-Sun availability)

City Cruises is seeking a Ticket Booth Agent for our operation in Norfolk, VA.

About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The successful Ticket Office Agent will warmly greet guests, distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

• Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
• Address guests by name and recognize their special occasions
• Explain products or services and prices, and answer questions from customers
• Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
• Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
• Resolve customer complaints regarding booking, ticketing and special boarding needs
• Contact guests about changes to their cruise date, time or departure location
• Additional job duties as assigned

Minimum Qualifications:

• High school diploma or equivalency is required
• Must have a minimum of 1 year customer service experience
• Required to use computers and applications such as Microsoft Word & Excel
• Excellent oral communication skills – expression, listening, and comprehension
• Ability to read and write English; capable of entering, transcribing, and maintaining information in electronic form
• Cash handling and basic math skills; agents collect money from guests and return proper change
• Must meet minimum state age requirements
• Reliable, responsible, and dependable
• Service-oriented mindset
• Attention to detail and thoroughness in completing tasks
• Ability to deal calmly and effectively with high-stress situations

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we aim to become a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment based on race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, disability, veteran status, or other characteristics protected by law.

The Company participates in the E-Verify program in certain locations.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. Please review the Know Your Rights notice from the Department of Labor for more information.