Thrift Store Supervisor

salvationarmyca; St. Thomas; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Salvation Army is seeking a Thrift Store Supervisor for the St. Thomas location. You will ensure the store is organized, neat and provides service to customers while supporting the Corps Officer in store operations.

Responsibilities include supervising staff and volunteers, managing stock, handling cash, and maintaining displays and cleanliness in line with policy.

Qualifications

• Completion of a Community College diploma or equivalent in a related field.
• Minimum two years of related experience, including retail, marketing and supervisory experience.
• Cash handling experience required.
• Experience with cash registers and related processes.

Responsibilities

• Assist in executing store operations.
• Determine and maintain appropriate stock levels.
• Supervise employees and volunteers to ensure sales, customer service, merchandizing, marketing, and public relations standards.
• Serve customers courteously, address concerns and discuss with the Corps Officer as needed.
• Ensure accuracy in all customer transactions.
• Oversee tagging, stocking, donations, and cash transactions.
• Prepare sales summaries and support store budgets.
• Inventory control and shrinkage prevention.
• Assist with layout, displays, and signage revisions.
• Maintain store cleanliness and comply with policy.

Skills

Retail management

Supervisory experience

Cash handling

Customer service

Education

Community college diploma

Tools

Cash registers

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: The Thrift Store Supervisor ensures that the St. Thomas Thrift Store is organized, neat and provides service to customers. In addition, they contribute to the stores success by assisting the Corps Officer in executing store operations.

Accountabilities

Operations

• Assist in executing store operations.
• Determine and maintain appropriate stock levels.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Corps Officer as needed.
• Ensure accuracy in the completion of all customer transactions.
• Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves, and performing cash transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price, and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Assist with the store layout plans to attract customers including window displays and merchandise displays, advising of any recommendations for new racks, shelving, and signage.
• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing "Tidy Maintenance."

Supervision

• In consultation with the Corps Officer, prepare employee/volunteer work schedules; plan coverage for vacation/sick days.
• May participate in the recruitment of staff and volunteers.
• Provide training for new and existing employees and volunteers as requested.

Communications

• Communicate any maintenance issues in a timely manner.
• Communicate regularly with the Corps Officer to ensure consistent adherence to Ministry Unit Store Policies/Procedures and for support as needed.
• May submit requests regarding in-store operational needs and supplies, as necessary.

Health & Safety

• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Procedures, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.
• Perform other related duties as assigned.

Working Conditions

This is a permanent, full-time position based upon 40 hours per week.

Shifts will include Saturdays and the occasional weekday, as per operational requirement.

The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.

Flexibility in scheduling is required.

Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.

Ability to lift/move up to 40 pounds on a regular basis.

Normal Hours of Work: as per operational requirements, generally regular business hours, 8:30 a.m. to 5:00 p.m., Monday to Friday, and includes a ½ hour unpaid meal break as necessary.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications

• Completion of a Community College diploma or equivalent in a related field of study.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Have a minimum of two (2) years of prior related experience, including retail, marketing, and supervisory experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary r