Thrift Store Supervisor

The Salvation Army in Canada; Cornwall; On-site; Full time

Job summary

A leading organization is seeking a Thrift Store Supervisor to oversee operations at their Cornwall location. The role involves managing staff, ensuring excellent customer service, and maintaining store standards. Ideal candidates will have retail experience and strong leadership skills. This permanent full-time position offers a dynamic work environment with opportunities for personal growth.

Qualifications

• Minimum of two years of retail and supervisory experience.
• Experience with cash handling and cash registers.

Responsibilities

• Assist Thrift Store Manager in store operations and customer service.
• Supervise staff and volunteers, ensuring performance standards.
• Maintain inventory control and store cleanliness.

Skills

Adaptability

Attention to detail

Problem solving

Interpersonal skills

Communication

Education

Post-secondary College Certificate in Business/Retail Management

Tools

Microsoft Word

Microsoft Excel

Workday payroll system

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Thrift Store Supervisor ensures that the Cornwall Thrift Store is organized, neat and provides service to customers. In addition, they contribute to the stores success by assisting the Thrift Store Manager in executing store operations.

Accountabilities

Operations

• Assist the Thrift Store Manager in executing store operations.
• Determine and maintain appropriate stock levels.
• Supervise and participate in sorting and tagging merchandise, unloading donations, stocking shelves, and performing cash transactions.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, meeting sales target, customer service, merchandising, marketing, and public relations are achieved.
• In consultation with the Thrift Store Manager develop/plan the store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auction and advising of any recommendations for new racks, shelving, and signage.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Thrift Store Manager as needed.
• Ensure accuracy in the completion of all customer transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price, and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”
  
  

Supervision

• Assist in the recruitment process for staff and volunteers; participate in the regular supervision of staff and volunteers; assist in the completion of regular performance evaluations and appraisals with the Thrift Store Manager.
• Assist with staff and volunteer orientation and training for all aspects of merchandise handling including receiving, sorting, stocking and check out – as well as all aspects of customer service.
• Monitor employee, volunteer’s performance, and report any concerns/questions to the Thrift Store Manager.
• In consultation with the Thrift Store Manager prepare employee/volunteer work schedules; plan coverage for vacation/sick days.
• Provide corrective feedback to improve employee and volunteer performance; positive feedback (reinforcement) to recognize good performance.
• Assist in ensuring that all ongoing mandatory employment requirements are met and maintained i.e., e-learning Health and Safety training, Armatus – Abuse Prevention training, background checks etc.
  
  

Communication

• Communicate any maintenance issues in a timely manner to supervisor.
• Communicate regularly with the Thrift Store Manager to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.
  
  

Health and Safety

• Assist with monitoring staff safety practices in compliance with health and safety standards, policies, and procedures, and prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
• Asist with ensuring in-store safety for staff, volunteers, and customers i.e., snow removal, clear fire exits, no obstacles inside/outside store, spillage, and store cleanliness; ensure property (store) is secure at all times.
• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Thrift Store Manager.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Perform other position related duties as required.
  
  

MANAGERIAL/Technical Leadership RESPONSIBILITY

• This position reports directly to Thrift Store Manager or designate.
• Responsible for providing direction and checking results for TS employees and volunteers, but generally works alongside those supervised. The number of volunteers may fluctuate from day to day and week to week within established guidelines.
  
  

Financial And Materials Management

• Assist with the materials management of donations/product flow in the thrift store.
• Ensure that policies and procedures are adhered to regarding cash handling etc.
• Assist with providing oversight to the cash and debit sales, ensuring that bank deposits balance and are deposited daily as per store and TSA policy; the float is secured for the next day.
• Assist the Thrift Store Manager in strategizing appropriate actions to attain financial goals, monitoring the cost of goods (i.e., buying products from the warehouse, tracking costs associated with products, etc.)
• Prepare financial and other requested reports for submission to the Thrift Store Manager, Corps Officer, Divisional/Territorial Headquarters, i.e., sales reports.
  
  

Working Conditions

• This is a permanent full-time position based on 37.5 hours per week.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 40 pounds.
• The incumbent may be exposed to moving objects and angry people.
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• Your supervisor sets the hours of work and work schedule and flexibility in scheduling is required.
  
  

Normal hours of work: the Thrift Store hours of operation are Monday to Saturday, 9:30 A.M. to 4:30 P.M. Work shifts are typically scheduled between the hours of 9:00 A.M. and 5:00 P.M. Monday to Saturday and include a ½ hour unpaid meal break where applicable. The hours of work and hours of operation are subject to review as required.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications And Certifications

• Completion of a post-secondary College Certificate Program in Business/Retail Management or equivalent.
• Alternative combinations of education and experience may be considered.
  
  

Experience And Skilled Knowledge Requirements

• Have a minimum of two (2) years of prior related experience, including retail, marketing, and supervisory experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Basic math skills are required to calculate discounts and percentages.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.
  
  

Skills And Capabilities

• Adaptable, proactive and a self-starter.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to learn, adapt, and utilize technology and processes quickly.
• Able to work with and use effectively Microsoft Word and Excel.
• Ability to learn and use the Workday payroll system.
• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Self-directed with superior organizational skills, attention to detail, time management skills, ability to prioritize and effectively handle multiple priorities/tasks; the ability to complete assignments and meet competing deadlines with minimal supervision.
• Must have strong interpersonal and communication skills (written/oral).
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
  
  

Compensation

The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.