Thrift Store Customer Experience Associate

The Salvation Army in Canada; Lake Cowichan; On-site; CAD 25,000 - 35,000; Full time

Job summary

The Salvation Army in Canada Mill Bay thrift store is seeking a customer-focused team member to support daily retail operations, greet donors and customers, handle transactions, and maintain neat displays. This permanent full-time role requires cash handling, the ability to lift up to 29 lbs, dedication to OH&S policies, and reliability in a busy charity environment with compassionate service.

Salary range is $18.25–$21.74 per hour, with a top rate up to $25.23, and accommodation upon request.

Qualifications

• Attention to detail and accuracy in transactions.
• Willingness to comply with OH&S rules and safety procedures.
• Experience with cash handling and banking deposits preferred.
• Ability to stand for long periods and lift up to 29 lbs as needed.
• Work in a fast-paced retail thrift-store setting.

Responsibilities

• Greet customers and donors in a friendly manner and provide helpful information.
• Process merchandise donations, price and stock items, and manage store displays.
• Handle cash, debit, and transactions with accuracy and minimal voids.
• Maintain a clean, organized sales floor and back-stock areas.
• Support safety and security procedures and assist with daily operations.

Skills

Attention to detail

Self-motivated

Independent worker

Communication skills

Physical stamina

Screening/background checks

Education

High school partial

Experience/education alternatives

Tools

Cash registers

Computerized environment

Job description

The Salvation Army in Canada Mill Bay thrift store is seeking a customer-focused team member to support daily retail operations, greet donors and customers, handle transactions, and maintain neat displays. This permanent full-time role requires cash handling, the ability to lift up to 29 lbs, dedication to OH&S policies, and reliability in a busy charity environment with compassionate service.

Salary range is $18.25–$21.74 per hour, with a top rate up to $25.23, and accommodation upon request.