Thrift Store Clerk

salvationarmyca; Tweed; On-site; CAD 10,000 - 14,000; Part time

Job summary

The Salvation Army Canada is seeking a part-time retail associate for our Ontario store in Tweed. You will handle customer transactions, assist donors, and maintain store presentation. This role requires good cash handling, basic math, and a friendly, professional attitude.

Shifts include Saturdays and up to 15 hours per week, with training provided. You will work with volunteers and follow OH&S policies, contributing to fundraising efforts and community service.

Qualifications

• Cash handling experience is required.
• Knowledge of using cash registers and debit/credit processing is an asset.
• Basic math skills for discounts and totals.
• Attention to detail and reliability.

Responsibilities

• Protect the integrity of donated items and maintain store standards.
• Process customer transactions with cash/debit while following store policy.
• Assist with stocking, pricing, and layout to attract customers.
• Provide friendly, courteous service to customers and donors.
• Interact with volunteers and support store budgets through good service.

Skills

Cash handling

Customer service

Teamwork

Education

Completion of Secondary School

Tools

Cash register

Debit machine

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

Operations

• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales, with minimal voids, overages, or shortages; adhere to store policy regarding refunds, voids and holds.
• Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations
• Interact with customers/donors in a positive, friendly, and courteous manner
• Contribute to meeting store budgets by maintaining customer service standards.
• Possess knowledge of stock to respond to customer enquiries by phone/in person
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance".
• Replenish inventory levels based on supervisor's directions.
• Provide customer service and greeting customers.
• Unload donations and place stock in appropriate warehouse location.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Removal of inventory from sales floor as directed.
• Abide by store policy and procedures.
• Work with volunteers as assigned.

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Perform other related duties as assigned.

Working Conditions

• This is a regular, part-time position based upon 15 hours per week
• Shifts will include Saturdays as per operational requirement.
• The work schedule is determined in consultation with your manager and may vary according to requirements of responsibility.
• Flexibility in scheduling is required.
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move up to 40 pounds on a regular basis.
• Normal Hours of Work: as per operational requirements, generally regular business hours are Monday to Saturday, 8:30 - 5:00, and a ½ hour unpaid meal break will be provided when required.

Education, Qualifications and Certifications

Completion of Secondary School.

Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Have a minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
• Basic math skills required to calculate discounts and percentages as well as reading skills.
• Brand awareness would be a definite asset.

Skills and Capabilities

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Excellent interpersonal skills, integrity, and adaptability. Represent the organization in a positive, professional, and engaging manner.
• Exhibit good listening skills, have strong oral/written communication skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related t