Thrift Store Clerk

The Salvation Army in Canada; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a full-time position at their thrift store. This role involves providing exceptional customer service, handling transactions, and ensuring the store is well-organized and inviting. Ideal candidates will have a passion for community service and a willingness to support the mission of helping those in need. Join a team that values integrity, teamwork, and a commitment to making a difference in the lives of others. If you're looking for a rewarding opportunity to contribute to your community, this position is perfect for you.

Qualifications

• Minimum of three months of related experience required.
• Knowledge of cash handling and customer service is essential.

Responsibilities

• Interact positively with customers and donors.
• Handle cash and debit sales accurately.
• Maintain store security and cleanliness.

Skills

Cash handling

Customer service

Teamwork

Communication skills

Problem-solving

Education

Completion of Secondary School

Tools

Cash register

Debit machine

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

Job Description:

Operations

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards
• Opening and closing of store following store procedures when required
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay particular attention to store security, by monitoring activity within the store.
• Handle the merchandise in a safe and organized manner; assist in stock rotation.
• Contribute to the control of inventory by receiving, sorting, and pricing as per directions.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Replenish inventory levels based on supervisor’s directions.
• Removal of inventory from sales floor as directed.
• Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards.
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary.
• Abide by store policy and procedures.
• Perform other position related duties as required.
  
  

This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the incumbent.

Communication

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
  
  

Health And Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage).
  
  

Perform Other Position Related Duties As Required.

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for handling cash and debit sales.
• Contribute to store budgets by maintaining customer service standards.
• Assist with the materials management of donations/product flow in the thrift store.
  
  

Working Conditions

• This is a fixed term, full-time position at 35 hours per week from July 2 to August 27, 2025 at the Innisfail Thrift Store. 5 days per week, 7 hour days, 9:00 am to 4:30 pm will 30 minute unpaid meal break.
• Schedule may vary from week to week and include weekdays and Saturday’s
• Flexibility in scheduling is required.
• Includes a ½ hour unpaid meal-break where applicable
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move up to 30 pounds
• The Supervisor will set the hours of work and work schedule.
  
  

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.
  
  

Experience And Skilled Knowledge Requirements

• Have a minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
  
  

Skills And Capabilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Brand awareness would be an asset.
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority
• Self-motivated/disciplined.
• Represent The Salvation Army in a positive manner
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Strong oral and written communication skills.
• Ability to work in a cooperative team-oriented atmosphere.
• Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
  
  

Compensation

The target hiring range for this position is $15.75 to $19.69 with a maximum of $23.63.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.