Thrift Store Clerk

TSA The Salvation Army TSA; Duncan; On-site; CAD 19,000 - 23,000; Part time

Job summary

The Salvation Army Drumheller Thrift Store is seeking a temporary part-time Thrift Store Clerk to support daily retail operations. You will greet customers, process transactions, sort donations, and keep stock organized while upholding safety and courtesy.

The role requires the ability to stand for long periods, work weekdays and Saturdays, and follow store policies. Previous cash handling experience is preferred; training will cover pricing, customer service, and proper donation handling.

Qualifications

• Must have basic customer service skills and attention to detail.
• Cash handling experience preferred.
• Ability to stand for long periods and lift light donations.

Responsibilities

• Greet customers and donors in a friendly manner; assist with transactions.
• Maintain pricing accuracy and product presentation on the floor.
• Process donations, sort goods, and assist with stocking and merchandising.
• Respond to customer inquiries and respond to phone calls.
• Keep store clean, safe, and organized; follow OH&S policies.

Education

Some high school coursework

Experience alternatives considered

Tools

Cash registers

POS systems

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The Thrift Store Clerk provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Drumheller Thrift Store.

Accountabilities

Operations

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance".
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed. Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.

Communication

• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures. Perform other duties as required.

WORKING CONDITIONS

This is a Temporary Part-time position.

Work schedule may vary from week to week and will include weekdays and/or Saturdays. This job requires the ability to stand for prolonged periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 30 pounds.

The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.

The above responsibilities must be performed in keeping with The Salvation Armvs Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS

Education, Qualifications and Certifications

• Completion of some high school course work.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Have some related experience in processing or distribution of goods and knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrate ability to wo