Thrift Shop Customer Service Associate I

Rutland Area Visiting Nurse Association & Hospice; Whitchurch-Stouffville; On-site; CAD 30,000 - 40,000; Part time

Job summary

A caring and supportive home health company is seeking a Thrift Shop Customer Service Associate. The role involves sorting donations, providing customer service, and maintaining the sales floor. Ideal candidates are customer-focused with prior retail experience.

Qualifications

• Prior customer service or retail sales experience required.
• Ability to lift up to 25 pounds.

Responsibilities

• Sorts donations and stocks the sales floor.
• Serves as thrift shop onsite point of contact.
• Handles customer complaints and resolves issues.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Job description

The VNA & Hospice of the Southwest Region is looking for a per diem Thrift Shop Customer Service Associate in Manchester. Would you like to work for a caring and supportive home health company that values its employees? If so, please read on!

ABOUT VNA & HOSPICE OF THE SOUTHWEST REGION

Based in Vermont, we are one of the largest non-profit home health and hospice care agency that delivers a wide range of advanced medical care with compassion, dependability, and expertise to people of all ages. Our mission is to provide the best care for every person and to put a little more heart and soul into healthcare along the way. We strive to give customized care to individuals with chronic diseases and conditions as well as those who need short-term care. For our services, we have been recognized as one of the nation's top 100 performing home health agencies by HomeCare Elite.

A DAY IN THE LIFE OF A THRIFT SHOP CUSTOMER SERVICE ASSOCIATE

This position is responsible for sorting donations, stocking the sales floor, providing outstanding customer service and other duties as assigned for the VNA Thrift Shop. Responsibilities include but are not limited to:

Key Responsibilities:

• Serves as thrift shop onsite point of contact, including but not limited to answering telephone calls, meet and greet customers, staff, etc. Telephones are answered and walk-ins are greeted in a timely and positive manner, with goal of placing the customers' needs in the center of the focus.
• Help customers locate merchandise, answer questions, etc. Takes action to ensure customer's needs are met, and seeks out answers in a timely manner as needed to address customer questions.
• Receives customer complaints and takes appropriate action to resolve problems as they arise. Notifies Development Manager of issues as they arise in a timely manner.
• Performs a variety of administrative support functions for the Thrift Shop including but not limited to order supplies from Development Manager, copying, filing, creation of documents, etc.
• Stocks sales floor with merchandise. Maintains a clean and organized sales floor. Proactively surveys the shelves, and stock on a regular basis throughout the day to maximize use of shelf/sales space. Takes action to replace, reposition, etc. stock items for aesthetic and/or operational effectiveness.
• Closes register; totals and records daily revenue and secures cash per store policy. Prepares cash register to be ready for the following sales.
• Serves as liaison for VNAHSR to thrift shop volunteers.
• Seek out partners who will take our "second hand items" to reduce our use of the dumpster. Store information in an editable digital document accessible to colleagues.
• When hours allow, works with Development Manager on outreach initiatives to promote store and solicit donations.

QUALIFICATIONS:

• High School diploma or equivalent required.
• Prior customer service, receptionist or front-end retail sales experience required.
• Prior experience in a healthcare environment preferred.
• Ability to lift up to 25 pounds.
• Occasional weekend hours.
• Valid state driver's license required. Ability to successfully pass pre-employment driver record, criminal, adult and child abuse background check/review, physical required. Must show proof of auto insurance at time of employment.

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!