Theatre Manager (Scotiabank Polo Park)

Famous Players LP; Winnipeg; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow & more!

Job summary

Cineplex is seeking a Theatre Manager in Winnipeg to lead operations across Amusement, Food & Beverage, Guest Service and Retail, ensuring policy compliance and a clear business vision.

You will recruit, train and coach venue management, drive revenue, manage budgets, and uphold high guest satisfaction through strong leadership and collaborative teamwork. The role requires flexible hours and strong negotiation skills to maintain service excellence.

Qualifications

• Experience in a similar theatre/entertainment environment.
• Ability to analyze customer needs and offer appropriate options, solutions and resolutions.
• Proven ability to lead a multi‑department team during high‑volume periods.
• Strong prioritization and people development while meeting financial targets and reporting responsibilities.
• Strong conflict resolution, negotiation and objection handling skills.
• Comfortable building relationships with corporate departments, partners, employees and guests.
• Proficient with Microsoft Office.
• Schedule flexibility to work extended hours.

Responsibilities

• Maintaining the seamless operation of Amusement, Food & Beverage, Guest Service and Retail operations within the venue.
• Ensuring the facility reflects Company standards, and all relevant checklists and inspections are up to date as per internal and external requirements.
• Executing Groups & Events within venue.
• Recruit, interview, train, and coach venue management, and plan for succession.
• Ensure fair and equitable discipline, in compliance with the Company’s policy and severity table, implementing appropriate actions for performance and behavioural management.
• Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation.

Skills

Leadership

Customer needs analysis

Cross‑department leadership

Prioritization

Conflict resolution

Relationship building

Microsoft Office

Flexibility (hours)

Tools

Microsoft Office

Job description

City: Winnipeg

What you will do:

Theatre Manager Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
• Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.
• Being responsible for executing Groups & Events within venue.
• Recruit, interview, train, and coach venue management, and plan for succession.
• Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
• Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation as Canada’s #1 premier film exhibition company.

Qualifications:

• You have experience in a similar environment.
• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.
• You have demonstrated the ability to lead a team during high volume business periods in multiple departments.
• Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.
• You have strong conflict resolution, negotiation, and objection handling skills.
• You are comfortable building and maintaining relationships with corporate departments, key business partners, employees, and guests.
• Proficient with Microsoft Office Suite.
• You have schedule flexibility to work extended hours as required.

Additional Information:

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to Grow & more!

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life.

Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

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