Theatre Manager

Cineplex; Richmond Hill; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Tuition assistance

Employee Assistance Program

Flexible hours

Discounted food and beverages on shift

Opportunities to grow

Job summary

Cineplex in Richmond Hill is seeking a Theatre Manager to lead day-to-day operations across Amusement, Food & Beverage, Guest Service and Retail areas. You will ensure standards, schedules, and inspections meet company and regulatory requirements, while delivering an exceptional guest experience.

You will recruit, train, and coach venue management, manage the theatre budget, grow revenue, and drive initiatives that strengthen Cineplex’s reputation as Canada's premier film exhibition company.

Qualifications

• Lead a team across theatre departments and drive performance.
• Ability to analyze customer needs and provide effective options.
• Strong conflict resolution, negotiation and objection handling skills.
• Prioritize multiple activities and manage staff development while meeting financial targets.

Responsibilities

• Maintain seamless operation across Amusement, Food & Beverage, Guest Service and Retail.
• Ensure venue reflects Cineplex standards and compliance with inspections.
• Execute Groups & Events within the venue.
• Recruit, train, and coach venue management and plan for succession.
• Discipline in line with policy and performance management.
• Manage theatre budget, grow revenue and drive business forward.

Skills

Team leadership

Customer needs analysis

Conflict resolution

Multi-tasking / prioritization

Relationship building

Microsoft Office

Tools

Microsoft Office Suite

Job description

What you will do:Theatre ManagerCineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.In this role, your responsibilities include (but are not limited to):Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.Being responsible for executing Groups & Events within venue.Recruit, interview, train, and coach venue management, and plan for succession.Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation as Canada’s #1 premier film exhibition company.Qualifications:This role may be a perfect fit for you if:You have experience in a similar environment.You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.You have demonstrated the ability to lead a team during high volume business periods in multiple departments.Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.You have strong conflict resolution, negotiation, and objection handling skills.You are comfortable building and maintaining relationships with corporate departments, key business partners, employees, and guests.Proficient with Microsoft Office Suite.You have schedule flexibility to work extended hours as required.Additional Information:As an employee, you’ll enjoy:Tuition AssistanceEmployee Assistance ProgramFlexible HoursDiscounted Food and Beverages on ShiftOpportunities to Grow& more!Inclusion & DiversityCineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.AccessibilityWe are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail] .Use of AIWe use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.This position is a current vacancy and is being actively recruited to fill an existing role within the organization.While we appreciate all interest, only those candidates selected for an interview will be contacted.Wage ($):$43,000 - $53,000CAD