The Recroom Host and Server Assistant

Cineplex Entertainment LP; Winnipeg; In loco; CAD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Cineplex Entertainment LP in Winnipeg is hiring a Server Assistant and Host to deliver high-quality guest service and support for dining areas associated with Cineplex venues in The Rec Room, Playdium, and related spaces.

You will take orders, keep menu knowledge up to date, and ensure guests have an enjoyable experience while maintaining clean tables and accurate billing. Training and adherence to health and safety guidelines are required.

Competenze

• High school diploma or GED required.
• Strong guest service experience preferred.
• 1–3 years restaurant service experience considered an asset.
• Strong interpersonal and written/verbal communication skills.
• Professional appearance and mannerisms required.

Mansioni

• Take food and beverage orders and relay to kitchen/bar staff.
• Maintain familiarity with menu items and daily specials.
• Serve guests in a friendly, professional manner and ensure a positive dining experience.
• Set tables and maintain cleanliness and hygiene per procedures.
• Process payments and present the bill to guests.
• Attend training and follow health, safety, and liquor service guidelines.

Conoscenze

Guest service

Communication

Team player

Work under pressure

Formazione

High school diploma or GED

Descrizione del lavoro

City: Winnipeg

What you will do

Server Assistant and Host will be responsible for providing high-levels of guest service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. The Server will perform guest service duties in a friendly and professional manner at all times, and ensure that the guests have an enjoyable dining experience. Other responsibilities include but are not limited to the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and comply with all restaurant policies and procedures.

Job Duties

• Take food and beverage orders from guests and ensure these are given to the appropriate person to execute (i.e. kitchen staff, bartender, etc.).
• Maintain familiarity with the composition of all menu items, including items available at the bar.
• Serve food and beverages in accordance with company standards, but above all in a professional, courteous manner.
• Clean designated areas, in accordance with company procedures, including opening and closing routines and following hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is not being used.
• Clean and refill condiment sets for each table.
• Ensure table decorations are clean and comply with company standards.
• Set tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair.
• Ensure storerooms are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment.
• Clean tables and ensure they are cleaned as soon as it is apparent that guests have finished their food or drink with an acceptable balance between speed, yet allowing guests to finish their meal without feeling rushed.
• Ensure that guests are correctly charged, present the bill and take payment from the guest, in accordance with the procedures of the establishment.
• At all times to be aware of and practice good guest service, assisting the guest in any way which does not adversely affect other guests.
• Attend to guest complaints satisfactorily.
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by guests, as well as fire escapes.
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
• Be continually aware of and maintain the highest standards of personal hygiene and dress.
• Ensure that any subordinate staff adhere to and maintain the highest possible standards of personal hygiene and dress.
• Attend meetings and training courses as required.
• Any other duties as assigned.
• Follow Health, Food Safe and Liquor service guidelines.

Qualifications

• High school diploma or GED required.
• Strong service experience who thrives on engaging guests.
• 1-3 years of restaurant service experience considered an asset.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manners.
• Strong work ethic and positive team attitude.
• Provincially applicable sell, sale, and handling of alcohol certificate.

Working Conditions

• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Required to stand and walk for extended periods of time.
• Lifting or moving up to 20lbs may be required.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail]. While we appreciate all interest, only those candidates selected for an interview will be contacted.

We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you.

A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.

Visit The Rec Room Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations.

Visit Playdium website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers.

Visit Cineplex Media Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem.

Visit Scene+ Website