TFT Homelessness Prevention Case Manager - Reaching Home Division

Good Shepherd Hamilton & Toronto; Hamilton; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Education & professional development

Employee Assistance Program (EAP)

Positive work environment

Staff recognition

Job summary

Good Shepherd Hamilton & Toronto is hiring for a housing-focused role delivering case management, eviction prevention and supportive counseling to residents in Hamilton. The successful candidate will work in office and in community settings, including home visits and hearings, to extend the organization’s mission of hope and dignity.

Requirements include post-secondary education in Social Services, at least one year of related experience, knowledge of the Residential Tenancies Act, and CPR

Qualifications

• Post-secondary education in Social Service or related field
• Minimum 1-year related experience in Social Services or related field
• Knowledge of Hamilton housing system and Residential Tenancies Act

Responsibilities

• Housing-focused short-term case management, eviction prevention, supportive counselling, education, and advocacy
• Provide eviction prevention services to youth, women and families at risk of homelessness
• Provide advocacy and education regarding Residential Tenancies Act and tenant/landlord rights
• Assist in creating and implementing client-centered housing plans
• Answer phones, determine program eligibility, conduct assessments and intakes; perform home visits and attend relevant hearings

Skills

Interpersonal skills

Conflict resolution

Verbal communication

Written communication

Time management

Organization

Team collaboration

CPR certification

Education

Post-secondary education in Social Service

Tools

CPR certification

Job description

HOURS

37.5 hours per week. Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. Some flexibility in work hours may be required.

Rate of pay

$24.89/ Hourly

Reason for posting

This posting is for an existing vacancy

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd – Reaching Home Division

How You Will Make An Impact

The successful candidate will extend our mission to residential and non-residential clients through the provision of respectful and appropriate housing support services. This may include case management, crisis intervention and supportive counseling. The incumbent must be able to work independently in a challenging and rewarding values-based environment.

• Housing-focused short-term case management, eviction prevention, supportive counselling, education, and advocacy
• Provide eviction prevention services to youth, women and families who are at imminent risk of homelessness and/or need intensive short-term support to stabilize and maintain housing
• Provide advocacy and education regarding the Residential Tenancies Act and the rights and responsibilities of tenants and landlords
• Provide targeted supports in an effort to increase housing stability and prevent future housing loss
• Must be willing to assist in a hands‑on capacity with the creation and implementation of client-centered housing plans
• Answer phones, determine program eligibility, conduct assessments and program intakes Work is done in the office and within the community during home visits, accompaniment to appointments, attending Landlord and Tenant Board hearings, and meeting with other community agencies
• Must be comfortable with client advocacy and navigating systems
• To observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd Non‑Profit Homes.

What You'll Bring To Our Team

• Post‑secondary education in Social Service or a related field is required
• Minimum 1-year related experience or equivalent combination of education, training and experience in Social Services or a related field
• Knowledge of or willingness to learn about the housing system in the City of Hamilton, the Residential Tenancies Act, and the Ontario Human Rights Code required
• Willingness to offer clients support at Landlord and Tenant Board hearings Have strong knowledge of and experience working with a range of issues impacting youth, women, and families including homelessness, violence against women and children, poverty, mental illness and substance use
• Commitment to and experience working within a person‑centered, trauma‑informed, harm reduction and housing first framework
• Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
• Ability to work cooperatively and collaboratively within an interdisciplinary team
• CPR certification or willingness to be certified is required
• Valid G license required
• Fluency in a 2nd language is an asset
• Committed to anti‑racist/anti‑oppressive practice and to the mission and values of Good Shepherd

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self‑care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti‑racist and anti‑oppression framework. We stride to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.