Testing Administrator

Kwantlen Polytechnic University; Surrey; On-site; CAD 50,000 - 75,000; Full time

Job summary

Kwantlen Polytechnic University is seeking a Testing Administrator for its Assessment and Testing Services team. The role involves ensuring compliance and integrity of exams while providing support for students with specific needs. Ideal candidates will possess strong administrative experience and a thorough understanding of exam administration processes.

Qualifications

• Minimum three years' administrative experience in a post-secondary environment.
• Experience with administering and invigilating exams in a post-secondary institution.
• Comfortable with high levels of growth and change.

Responsibilities

• Responsible for administration, security, and integrity of exams.
• Create a barrier-free exam experience for students with specific needs.
• Collaborate with stakeholders for exam integrity.

Skills

Advanced knowledge of exam administration

Excellent customer service

Interpersonal skills

Problem-solving abilities

Organizational skills

Education

Completion of a diploma or degree from an accredited post-secondary institution

Tools

ERP systems

Exam registration software

Computer hardware knowledge

Job description

We are currently seeking a Testing Administrator to join our Assessment and Testing Services (ATS) team.

Job Overview

The Testing Administrator (TA) is responsible for the administration, security and integrity of all internal KPU and external corporate testing, exams and assessments, ensuring compliance with national standards, legal and university policies. The TA works closely with stakeholders across the institution to create a barrier free exam experience for students with specific needs. The TA also works collaboratively with external support agencies on technical support for assistive technology needs. As the front line contact, the TA acknowledges and understands the risk factors related to exam integrity and the human rights duty to accommodate as it relates to the support of students, clients, the reputation of KPU and the department.

Education and Experience

• Completion of a diploma or degree from an accredited post-secondary institution.
• Minimum three years' administrative experience in a post-secondary environment demonstrating progressive increases in responsibility.
• Experience with administering and invigilating exams in a post-secondary institution or high-stakes environment.
• Or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Advanced knowledge of post-secondary institution exam administration and invigilation.
• Working knowledge of ERP systems maintaining student records and financial data.
• Knowledge of PC hardware and basic system configurations to be able to set up computer equipment and provide tier two support.
• Working knowledge of University admission deadlines and activities associated with Admission's testing schedules.
• Comfortable learning multiple testing software setup and configurations, maintaining current knowledge and annual recertification to provide second tier support.
• Familiarity with exam registration or scheduling software and OneNote is an asset.
• Skilled with organization and prioritizing; able to meet continually changing priorities while working on multiple tasks, with multiple stakeholders and software simultaneously.
• Understands and is able to use marking keys and related computerized tools to score tests.
• Comfortable with high levels of growth and change, working with team to design and implement new procedures and policies as departmental needs evolve and grow.
• Excellent interpersonal skills with ability to work dynamically within a team of diverse individuals.
• Able to liaise and communicate effectively and diplomatically with a wide variety of internal and external stakeholders.
• Proven ability to successfully recognize and analyze problems, mitigate and implement solutions. Excellent follow up skills.
• Excellent customer service; able to address and resolve sensitive situations with diplomacy, tact and discretion while respecting departmental policies and procedures for their unique exam.
• Able to exercise a high level of initiative and responsibility, working independently, exercising good judgment to successfully meet deadlines.
• Intercampus travel is required; possession of a valid driver's license and access to a vehicle is preferred.
• Willing and able to secure an annual criminal records check.

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As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11 : 59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Salary Information

Salary and wage increments are in accordance with the Collective Agreement.

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