Test Administrator - Nanaimo, BC

Pearson - UK; Nanaimo; On-site; CAD 60,000 - 80,000; Part time

Job summary

Ein etabliertes Unternehmen im Bereich Computerprüfungen sucht einen flexiblen und engagierten Testadministrator für die Niederlassung in Nanaimo, BC. Diese spannende Teilzeitstelle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Sie Ihre Fähigkeiten im Kundenservice unter Beweis stellen können. Sie sind verantwortlich für die Durchführung von Prüfungen, die Überwachung der Prüflinge und die Gewährleistung einer sicheren und professionellen Umgebung. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice.
• Starke Kommunikations- und Kundenservicefähigkeiten erforderlich.

Responsibilities

• Sicherstellen einer sicheren Prüfungsumgebung und hervorragenden Kundenservice.
• Überwachung der Prüflinge während der Tests und Einhaltung der Unternehmensrichtlinien.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office Suite

Windows-Anwendungen

Education

High School Diploma

Bachelor's Degree

Tools

Computer

Fax

Telefon

Job description

Description - External

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career. We are now hiring for a Temporary Part-time Test Administrator to join our team based in Nanaimo, BC, Canada.

Pearson VUE is a business of Pearson, the world's leading learning company with a global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Starting Pay Rate: $18.75 an hour

Responsibilities

Pearson VUE is seeking a Temporary part-time Test Administrator for our Nanaimo, BC, Canada location.

SCHEDULE REQUIREMENTS:

• Our ideal candidate demonstrates flexibility and teamwork.
• This is strictly a part-time position and will remain as such.
• Ability to work 10 to 18 hours per week with an expectation to work more hours as needed.
• Employees must be available to work various shifts between 7:00 am and 6:00 pm, Monday through Friday, and Saturday hours from 7:00 am to 6:00 pm.

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable, friendly environment.

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrives on time for all scheduled shifts.

Qualifications - External

• One year plus of customer service experience preferred.
• A high school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods. Must be able to bend, stoop, and lift from a stooped position.
• Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
• Ability to see names clearly on ID cards and the computer screen. Must be able to see small details at a distance.