Test Administrator - Kamloops, BC

Pearson - UK; Kamloops; On-site; CAD 60,000 - 80,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen flexiblen und engagierten Testadministrator für eine Teilzeitstelle in Kamloops, BC. Diese Rolle umfasst die Gewährleistung einer sicheren und professionellen Prüfungsumgebung, die Überwachung der Prüflinge und die Bereitstellung erstklassigen Kundenservice. Ideal für jemanden mit Erfahrung im Kundenservice und starken Kommunikationsfähigkeiten, bietet diese Position die Möglichkeit, in einem dynamischen Team zu arbeiten und wertvolle Erfahrungen in der Testadministration zu sammeln. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem unterstützenden Umfeld zu arbeiten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice ist bevorzugt.
• Starke Kommunikationsfähigkeiten sind unerlässlich.

Responsibilities

• Sicherstellung einer sicheren Prüfung und hervorragenden Kundenservice.
• Überwachung der Prüflinge während der Tests.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office Suite

Stressbewältigung

Education

High School Diploma

Bachelor's Degree

Tools

Windows-Anwendungen

E-Mail

Faxgerät

Job description

Description - External

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career. We are now hiring for a Temporary Part-time Test Administrator to join our team based in Kamloops, BC, Canada.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Starting Pay Rate: $18.75 an hour

Responsibilities

Pearson VUE is seeking a Temporary Part-time Test Administrator for our Kamloops, BC, Canada location.

SCHEDULE REQUIREMENTS:

• Our ideal candidate demonstrates flexibility and teamwork.
• This is strictly a part-time position and will remain as such.
• Ability to work 10 to 18 hours per week with an expectation to work more hours as needed.
• Employees must be available to work various shifts between 6:30 am and 6 pm, Monday through Friday. Saturday hours are also available from 6:30 am to 6 pm.

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and resolve technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrives on time for all scheduled shifts.

Qualifications - External

• One year or more of customer service experience preferred.
• A high school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
• Strong communication and customer service skills are essential, delivered with attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Ability to lift up to 20 lbs on occasion. Must be able to stand for extended periods while escorting candidates, up to 50-100 times per shift, and sit for long periods. Ability to bend, stoop, and lift from a stooped position.
• Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
• Ability to see names clearly on ID cards and computer screens, and to notice small details at a distance.